Data Center Operation Construction Manager

Microsoft•Phoenix, AZ

5d•$127,600 - $253,300

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and positively impacts culture daily. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine powering cloud services. As a Data Center Operation Construction Manager, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings and opportunities such as Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure includes a large global portfolio of over 100 datacenters and 1 million servers, managed by subject matter experts supporting services for over 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. Join CO+I to empower billions globally and be at the forefront of action.

Requirements

High School Qualification or equivalent AND 6+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Responsibilities

Establish good working relationships with all construction stakeholders.
Attend all Metro new build, expansion, and retrofit project related design, construction, and commissioning meetings.
Act as the liaison between Construction and Operations, serving as the voice for Operations and escalating any issues that could cause impact.
Participate in all Construction/Operations walk-throughs and routine construction inspections during builds.
Coordinate and execute turnover operations, ensuring turnover checklists are completed and validated, and all turnover artifacts are delivered on time.
Document and report lessons learned from each project.
Balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.
Monitor services and KPIs, OKRs, SLAs, and OLAs, reporting trends and service anomalies.
Keep track of all the latest and upcoming key milestones and deliverables.
Lead key processes, such as team and triage meetings, prioritize work across the team, and rebalance priorities to respond to changes.
Standardize infrastructure equipment, processes, and workflows through design, construction, and turnover of world-class facilities.
Assist with new facility design & commissioning, coordinating the installation of core network infrastructures.
Share best practices, assist others in learning roles, processes, and procedures, and mentor others.
Promote a culture of safety, security, and compliance in all aspects of datacenter activities.
Realize the impact of change on others.
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
Embody Microsoft's culture and values.
In alignment with management priorities, hold self accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owners.