Data Center On-Site Service Engineer
About The Position
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime. Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates. Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate. Support both reactive and preventive maintenance following established procedures. Collaborate with internal teams and customers during service events to ensure clear communication and resolution. Document work performed and contribute to shared knowledge and best practices. Participate in on-call rotations and support extended coverage when needed.
Requirements
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
- 3–5+ years of experience in technical support, field service, or data center roles
- Ability to lift up to 50 lbs
- Ability to travel to customer sites
- Ability to support flexible/on-call schedules
Nice To Haves
- Dell or other vendor certifications are a plus, but not required
Responsibilities
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
