Data Center Network Engineer (Orlando, Florida)
About The Position
The Tier 2 Client Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment. While Data Center network focused this position is part of a multi discipline team that collaboratively provides support for a large and complex environment. This position receives escalated problems from Tier 1 and other sources spanning the data network, voice systems, wireless devices and numerous applications. This position will provide troubleshooting and restorative support through a combination of documented procedures, diagnostic tools and prior experience. Other functions include execution of changes, creation of troubleshooting procedures and mentoring of tier 1 staff. This individual must be customer focused and be able to thrive in a dynamic environment.
Requirements
- Strong understanding of the Network OSI model and TCP/IP Protocol Suite.
- Advanced knowledge of TCP/IP network routing, switching and Load Balancers.
- Ability to quickly differentiate application from network problems.
- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
- Previous network infrastructure field experience with one or more of the following products: Juniper Firewalls, Checkpoint.
- 3 years experience in a NOC analyst/engineer role.
- 5 years experience serving in an operations level 2 capacity, engineering experience strongly favored.
- 5 years minimum/10 years preferred IT experience.
- High level of confidence and competence communicating on bridges.
- Solid background in vendor management to drive incident resolution.
- Experience with monitoring tools and strategies.
Nice To Haves
- Experience with Microsoft Server OS and common applications such as Exchange & Citrix.
- Previous network infrastructure field experience with one or more of the following products: Cisco, F5, Microsoft Server, WAN Accelerators.
- Previous experience working with the following Network Mgmt Systems: NetCool, nGenius, SevOne, Thousandeyes, NerveCenter.
- JNCIP, JNCIE, MCSE certifications.
- Experience with, configuration and maintenance of Windows Server 2008 – 2012 Operating Systems.
- Experience with Windows Active Directory 2008 – 2012 including Group Policies, LDAP, DNS.
- Experience with ADFS (Active Directory Federation Services) is preferred.
- Experience and understanding of Highly Available Microsoft Exchange environments running Exchange 2007, 2013 and Office 365 Hybrid deployments.
- Experience and understanding of Microsoft Lync Server 2010 – 2013.
- Knowledge of Windows scripting (PowerShell, windows shell or command shell).
Responsibilities
- Resolving 80% of incidents in the production environment.
- Providing support for a large and complex environment as part of a multi-discipline team.
- Receiving and resolving escalated problems from Tier 1 and other sources, spanning data network, voice systems, wireless devices, and numerous applications.
- Providing troubleshooting and restorative support through documented procedures, diagnostic tools, and prior experience.
- Executing changes within the network infrastructure.
- Creating troubleshooting procedures.
- Mentoring Tier 1 staff.
- Communicating and working well with others.
- Working well individually.
- Participating in the standard client shift model (12 hour 4 on 3 off, 3 on 4 off).
Benefits
- Extendable contract with potential to go permanent.
- ASAP start date.
- Onsite work environment.
- No on-call and off shift support outside of shift.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
