Data Center Manager
About The Position
eStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem of almost 1,000 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 15 carrier and cloud-neutral facilities. The Manager, Data Center Operations & Infrastructure (DCM) is a critical operational role overseeing the day-to-day management of our Vancouver 1 & Vancouver 2 data centers. You will be responsible for leading a team of data center technicians, operators, and infrastructure managers to ensure that all tasks related to electrical, mechanical, security, fire life safety, and customer support are executed safely and efficiently. Quality control is key, and uptime is paramount.
Requirements
- 5+ years of leadership experience in data center operations, with a strong focus on mission-critical environments.
- Expertise in colocation operations, capacity planning, facility forecasting, and performance metrics.
- Strong background in incident management, emergency response, and root cause analysis.
- Experience with trouble ticketing systems, budget management (CAPEX/OPEX), and compliance programs.
- Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.
- Proficiency in Microsoft & Google software suites (Visio is a plus!).
- Strong knowledge of structured cabling, networking, and connectivity standards.
- Experience with CMMS, DCIM, and power metering systems.
- Understanding of industry data center standards, policies, and regulations, including Provincial Building Code, Canadian Electrical Code, and Fire Code
Nice To Haves
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- Industry certifications are a plus: 309-A, 313-A, ITIL, UTI, DCCA, etc.
Responsibilities
- Lead and mentor a team of data center professionals to deliver world-class service.
- Oversee daily operations, ensuring all aspects of electrical, mechanical, security, and fire safety systems run seamlessly.
- Drive efficiency in customer installations, service requests, and remote hands support.
- Manage and resolve technical and operational incidents, leading emergency response efforts when needed.
- Develop, implement, and refine standard operating procedures (SOPs) and maintenance strategies.
- Ensure compliance with health & safety regulations while fostering a culture of safety and accountability.
- Monitor and report site capacity metrics, ensuring scalability and long-term planning.
- Support pre-sales efforts, including conducting customer site tours and responding to RFIs/RFPs.
- Oversee OPEX & CAPEX budgets, ensuring smart investments and cost control.
- Drive compliance with accreditation initiatives (SOC2, ISO 27001, etc.) and manage security personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
