Data Center Manager

Flexential•Denver, CO

2d•Onsite

About The Position

The Data Center Manager (DCM) is responsible for the overall management, operation, maintenance, and budgeting of the Technical Assistance Center (TAC), as well as the electrical, mechanical, and HVAC systems within the assigned data centers. The DCM ensures mission-critical uptime, aiming for 100% reliability, and oversees compliance with all customer SLAs. This role also serves as a leader and technical resource for Data Center Technicians (DCTs), Assistant Data Center Managers (ADCM’s), and Critical Infrastructure Engineers (CIEs), providing career development and coaching. The DCM will contribute to market efforts to improve operational effectiveness and efficiency while representing Flexential in a professional and technically proficient manner during interactions with customers, vendors, and internal teams.

Requirements

Associate's degree or 5+ years equivalent experience in a relevant field.
Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams.
At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment.
Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units.
Relevant military experience or applicable trade certifications are a plus.
Ability to sit for extended periods of time
Walk or Stand for 50% of the time
Moderate or advanced keyboard usage
Lift 50 lbs.
Travel 5% of the time
Must possess valid driver's license and insurance

Nice To Haves

Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline.
A minimum of 5 years working in data centers with a focus on building and equipment operations.
3+ years prior management or supervisory experience of a team environment preferred
Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth.
Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations.

Responsibilities

Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems are running optimally to support data center uptime goals of 100%.
Oversee the operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and strict compliance with customer SLAs.
Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality.
Lead and mentor a team of Assistant Data Center Managers, Engineers, and Technicians, promoting best practices, adherence to company policies, and ongoing professional development.
Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies.
Ensure compliance with all company policies and procedures, ensuring all operational processes align with organizational goals.
Read and interpret technical documents, such as blueprints, engineering specifications, and project plans, to ensure proper implementation of data center operations and infrastructure modifications.
Identify operational constraints and propose and drive solutions to meet operational excellence objectives.
Oversee disaster recovery drills ("dry runs") to ensure the team is prepared for emergencies and system failures.
Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained.
Assist with off-hours and weekend maintenance activities as required, ensuring continued operations and quick recovery from any unplanned outages.
Prepare detailed reports on TAC and critical infrastructure performance, customer space and power utilization, and other operational metrics.
Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities.
Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency.
Conduct regular rounds of the facility to ensure equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
Lead customer tours of the data center, showcasing the infrastructure and providing insight into its operations.
Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues.
Perform other duties as assigned by management to support operational efficiency and customer satisfaction.
Provide proactive and responsive support to the Flexential customer base, resolving or escalating issues in a timely and professional manner.
Troubleshoot and document technical issues through the Flexential ticketing system, ensuring adherence to internal support procedures and standards.
Responsible for the routine execution of maintenance tasks, including generating customer reports, performing system updates, and managing backup services.
Ensure all customer Service Delivery Audit preparations are completed on time, ensuring compliance with renewal deadlines and customer expectations.