Data Center IT Lead Technician (3rd Shift)

Ascent LLC.•Johns Creek, GA

8d•Onsite

About The Position

Ascent, LLC is seeking a Data Center IT Lead Technician for the 3rd shift. This role involves installing, testing, modifying, and terminating various types of cabling, including fiber, coax, and Cat 5/6, within customer data center environments. The technician will also perform server installations, including drives, switches, routers, ladder racks, cages, and cabinets. Key responsibilities include working with customer equipment, prioritizing tasks, managing order commitments, conducting advanced testing, and performing custom installations and advanced troubleshooting, particularly with fiber terminations. The role also entails designing and leading cage builds, troubleshooting security systems, and working with customer equipment, which may include basic configuration tasks. A significant part of the job involves running fiber and coax cross-connects, ensuring proper termination techniques, deploying cabinet rack mount PDUs, installing cable management systems, and racking/stacking customer equipment. The technician will also install and test various cross-connect circuits and conduct carrier circuit maintenance and testing. Collaboration with the Networking Group for escalations and troubleshooting is expected. Maintaining detailed records of all work activities and managing day-to-day operations and project staffing are also crucial aspects of this position. The role requires determining work priorities from a ticketing queue and ensuring adherence to commit times. Other duties may be assigned.

Requirements

High School Diploma or GED required
3+ years of related work experience with server builds in a production data center environment.
Candidate must be able to lift up to 50 lbs throughout the day
Candidate must possess strong communication skills
Candidate must have a disciplined approach to managing task assignments. People skills, good judgment, and flexibility are critical to this position.
Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred
Knowledge of cable limitations to daily work (distance limitations, etc.)
Able to read installation drawings (Visio drawings/spreadsheets).
General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.).
Basic understanding of Unix / Windows booting process and commands.
Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects.
Experience with troubleshooting all circuits with carriers.
Understand System Command Language (Unix, Windows).
Able to lift heavy equipment/items.
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.
Able to work days/nights/weekends/holidays, if needed and/or required.
Must be able to travel up to 20% of the time to support additional data center locations as needed.

Nice To Haves

One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA – CFOT, Comp-TIA A, Comp TIA Network+.

Responsibilities

Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones.
Perform server installs, drives, switches, routers, ladder racks, cages and cabinets.
Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking.
Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment.
Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures.
Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.
Deploy cabinet rack mount PDU’s.
Install cable management systems to include wire managers and patch panels.
Rack and stack customer equipment.
Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.).
Conduct carrier circuit maintenance.
Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed.
Install circuits requiring advanced fiber terminations.
Conduct carrier circuit testing.
Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).
Maintain detailed written records of all work activity.
Manage and maintain Technicians, day to day operations and appropriate project staffing requirements.
Escalate SRs that require additional information.
Determine work priorities from the ticketing queue and ensures adherence to all commit times.
May perform other duties as assigned.