Data Center HVAC TB Service Manager
About The Position
Johnson Controls is a global leader in smart, healthy and sustainable buildings. In this role, you will lead truck-based HVAC service operations for data center customers across a regional territory, helping ensure reliable service delivery, strong customer outcomes, and safe field execution. This position oversees HVAC domain service operations in a defined territory and directly manages a small team of Technicians and/or Technician Team Leads. You will be accountable for day-to-day service execution, team performance, customer satisfaction, and the on-time, accurate delivery of installations, inspections, and service commitments in a data center environment.
Requirements
- University degree or equivalent experience.
- Minimum 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
- Experience directly managing or supervising technicians, team leads, or similar field-based employees.
- Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
- Experience working with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
- Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
- Strong communication, coaching, and problem-solving skills.
- Ability to work with Microsoft Office products and standard service management tools for reporting, planning, and documentation.
- Commitment to safety, compliance, and quality in a customer-facing field environment.
Nice To Haves
- Experience supporting data center customers or other mission-critical environments.
- Experience managing Labor and Materials (L&M) activity, planned service agreements, or service account performance.
- Experience with forecasting, margin management, budgeting, or account-level service reporting.
- Background in building controls, mechanical systems, or a similar technical trade environment.
Responsibilities
- Provide day-to-day leadership and operational management for a truck-based HVAC service team supporting data center customers.
- Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, SLAs, and customer expectations.
- Direct the installation, inspection, and service work performed by Technicians and Technician Team Leads, ensuring quality, accuracy, and timely completion.
- Manage labor utilization, staffing needs, and resource allocation across the territory to support current demand and future growth.
- Monitor service performance, profitability, and operational metrics, including revenue, margin, forecasting accuracy, and cost control.
- Coach, develop, and support team members to strengthen technical capability, customer communication, and field productivity.
- Partner with branch leadership and cross-functional teams to resolve issues, remove barriers, and keep commitments to customers.
- Support safety, compliance, and policy adherence across all service activities.
- Maintain clear communication with customers regarding work status, follow-up actions, and service outcomes.
- Contribute to service growth through customer account support, Labor and Materials (L&M) execution, and planned service activity where applicable.
Benefits
- Competitive Bonus plan that will take into account individual, group, and corporate performance.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
