Data Center Hardware Support Technician (Travel team)
About The Position
PGTEK is seeking experienced Data Center Hardware Support Technicians to join our nationwide deployment and support team. This team provides onsite hardware maintenance and break/fix support for enterprise and AI-focused data centers across the United States. In this role, you'll travel to customer data centers performing hardware diagnostics, repairs, and component replacements on Dell PowerEdge servers and supporting infrastructure. The ideal candidate has prior data center experience, enjoys travel, and is comfortable working hands-on with enterprise server hardware. This is an excellent opportunity for technicians who enjoy solving hardware issues, working in cutting-edge AI and high-performance computing (HPC) environments, and supporting some of the most advanced data center infrastructures in the country.
Requirements
- 2–5 years of experience supporting enterprise IT infrastructure or data center environments.
- Experience performing hardware break/fix on rack-mounted servers.
- Hands-on experience replacing server components such as motherboards, CPUs, memory, drives, network cards, and power supplies.
- Familiarity with Dell PowerEdge servers or comparable enterprise server platforms.
- Comfortable working with hand tools and following detailed repair procedures.
- Strong troubleshooting and problem-solving skills.
- Ability to lift up to 50 pounds and work around server racks in data center environments.
- Willingness to travel 60–70% nationwide.
- Excellent communication and customer service skills.
- Valid driver's license and ability to travel by air.
Nice To Haves
- Experience supporting Dell PowerEdge XE9680, XE9780, XE8640, or similar GPU/HPC platforms.
- Previous experience in AI, HPC, or hyperscale data centers.
- Basic Linux command-line experience, including navigating directories, uploading and downloading files, collecting and transferring log files, running basic diagnostic commands.
- Experience with firmware updates and hardware diagnostics.
- CompTIA A+, Server+, or similar technical certifications.
- Military technical experience is highly valued.
Responsibilities
- Diagnose, troubleshoot, and repair enterprise server hardware in production data center environments.
- Perform break/fix activities on Dell PowerEdge XE servers, including replacement of motherboards, CPUs, Memory (DIMMs), Network Interface Cards (NICs), Hard drives and SSDs, Power supplies, Fans and other field-replaceable components.
- Install, remove, and cable enterprise server hardware.
- Follow documented procedures and OEM best practices when performing repairs.
- Verify system functionality after repairs and document completed work.
- Work closely with remote engineering and technical support teams to resolve hardware issues.
- Upload logs, download firmware, transfer diagnostic files, and perform basic operating system tasks as required.
- Maintain accurate service documentation, inventory, and parts accountability.
- Adhere to all customer safety, security, and operational procedures while working in live data center environments.
- Travel throughout the United States to support customer sites (approximately 60–70%).
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- Vision plan
- Dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance
- Short and Long-Term disability
- Critical Illness insurance
- Matching 401(k) plan
- Discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- Generous amount of PTO and Holidays
- Education Assistance Program is available after 12 months of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
