Data Center Field Services Technician

ELITS • Mississauga, ON

3h • Hybrid

About The Position

ELITS is looking for a highly motivated and skilled Data Center Field Services Technician to lead work in customer data centers and co-location facilities around Mississauga. You will be the technical interface between customers and third-party providers, ensuring smooth execution of fiber and transport work and removing obstacles so work stays on track. This role includes travel to other locations of up to approximately 25% of the time.

Requirements

• Minimum 2.5 years of hands-on fiber installation experience, including at least 1.5 years in large data center or similar mission-critical environments.
• Proven team lead experience with face-to-face customer interaction, acting as the operational bridge between customer stakeholders and third-party providers.
• Strong experience with single-mode and multimode fiber, LC connectors, fan-outs, and structured cabling.
• Ability to interpret optical power measurements and make sound troubleshooting decisions based on dBm readings and loss results.
• Proficiency with proper fiber cleaning methods and use of approved fiber cleaning tools and materials.
• Ability to configure and verify front-of-panel loopbacks and test jumpers without disrupting rear fiber terminations.
• Clear understanding of correct fiber type selection, including use of single-mode fiber for appropriate device-to-device links.
• Strong English communication skills and proficiency with Windows and Microsoft Office applications for documentation and reporting.
• High integrity, self-motivation, and attention to detail.
• Ability to multitask and stay composed in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varied environmental conditions.
• Comfortable using a smartphone and laptop for communication, ticketing, and documentation.
• Willingness to travel as needed for customer and project requirements.

Nice To Haves

• Success in this role comes from curiosity, ownership and a passion for building practical, scalable solutions.
• Thrives in a collaborative, cross‑functional team and communicates with clarity and confidence.
• Balances strong technical depth with pragmatic, solution‑oriented decision making.
• Takes initiative, works independently and is comfortable owning technical outcomes.
• Brings structure and discipline to documentation, standards and operational excellence.
• Contributes to a culture of trust, learning and continuous improvement.

Responsibilities

• Lead and audit fiber and transport activities in customer data centers and co-locations.
• Install, decommission, remediate, and perform break/fix on connectorized fiber cabling and related hardware in large data center environments.
• Conduct optical testing and troubleshooting using power meters, light sources, OTDRs, visual fault locators, and transport test sets.
• Interpret methods of procedure, cut sheets, network diagrams, and vendor documentation to execute changes safely and accurately.
• Configure patch panels, implement loopbacks and test jumpers on the front of panels without disturbing rear terminations, and maintain clean, labeled cable management.
• Apply proper fiber handling and cleaning practices using approved tools and methods.
• Communicate clearly with customer and third-party teams through ticketing tools and face-to-face updates, and document all work in customer systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed