Data Center Field Operations Lead (Jeffersonville, IN)

EOS • Jeffersonville, IN

2d • Onsite

About The Position

EOS IT Solutions is seeking an experienced and proactive Data Center Field Operations Lead to oversee their infrastructure engineering team. This role involves leading the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. The ideal candidate will have deep expertise in fiber optics and will provide strategic leadership in racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The position demands a commitment to delivering sustainable and repeatable solutions and processes with a continuous improvement mindset, while adhering to production, safety, and quality standards.

Requirements

• Associate degree or higher in a technology services/technical discipline, or equivalent work experience.
• 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies.
• Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills.
• Experience in people management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.
• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to team and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.

Nice To Haves

• Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500).
• Experience managing a technical team in a multi-site environment and/or 24/7 operation.
• Track record of developing or defining KPIs, timesheets and driving relationships with a focus on service excellence.

Responsibilities

• Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling.
• Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center.
• Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges.
• Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance.
• Oversee documentation and validate port maps, while providing advanced troubleshooting support.
• Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety.
• Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards.
• Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management.
• Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs).
• Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members.
• Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently.
• Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions.
• Foster a collaborative team environment, setting performance targets and leading the team to meet established goals.
• Act as a mentor and coach to team members, promoting continuous learning and professional development.
• Propose and implement process improvements to enhance operational efficiency and service quality.

Benefits

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree