Data Center Engineer
About The Position
In this role, you will be focused on maintaining the Cloudflare global network. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Network Deployment Engineering team and with various vendors and partners (including hardware vendors, datacenter and network providers, and ISPs) to maintain and improve our global infrastructure. You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, networking (physical), and basic experience with data analysis and project management. To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.
Requirements
- Experience with Juniper, Cisco and DWDM network equipment
- Minimum of 4 years experience of Linux systems administration
- Experience managing and instructing remote contractors
- Familiarity with work required to stand up infrastructure in remote colocation facilities
- Experience running and improving operational processes, including automation tooling, in a rapidly changing environment
- Familiarity with day-to-day tasks and projects common to Data Center Operations (deployment, migration, decommissioning etc.)
- Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
- Participate in a shared on-call rotation to maintain 24×7 operational availability of the global network.
- Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
- Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously
- Ability to manage Microsoft Excel and Google Sheets
- Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
- Must be a team player
Nice To Haves
- Bachelor’s degree; technical background in engineering, computer science, or MIS
- Direct experience executing on complex data center/infrastructure projects
- Previous experience installing / maintaining data center (and other IT) infrastructure and DCIM tools
- Multi-lingual; experience working with infrastructure in multiple countries
- Comfortable with remote “lights-out” and out-of-band access to data center resources
- Linux certifications (RHCSA etc.)
- Network certifications (CCNA, JNCIA or higher)
- Configuration management systems such as Saltstack, Chef, Puppet or Ansible
- Scripting or software development experience in Bash, Python or Go-lang
- Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
- Experience in working within a large scale SaaS vendor
Responsibilities
- Collaborating with internal teams (Infrastructure, Network Engineering and SRE). Create documentation and manage remote contractors to complete datacenter tasks, working with hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 330+ cities and 125+ countries
- Maintain Data Center environment operational availability
- Leverage AI tools to automate repetitive operational tasks, accelerate documentation, and speed up troubleshooting and root-cause analysis
- Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
- Support and configure network infrastructure where required
- Providing feedback to internal teams to support internal tools and external vendor partnerships
- Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure
- Assist with the definition, documentation and implementation of consistent processes across all region
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
