DATA CENTER DIRECTOR - SES - 64038557

State of Florida • Tampa, FL

8d • $61,323 - $90,972 • Onsite

About The Position

This is a highly independent position that oversees the Information Technology (IT) Department, under the supervision of the Financial Administrator of the Florida Department of Health - Hillsborough County. The incumbent in this position oversees staff of seven in support of the local area network (LAN) and wide area network (WAN), which includes voice, data, and video support, desktop computer support, and intranet/internet access and support. The incumbent in this position serves as the Information Security officer at FDOH-Hillsborough.
This position serves as the named System Administrator and the Disaster Recovery Coordinator for FDOH Hillsborough County.
Ensure all IT systems are maintained, operational and available for use during advertised hours of operation.
Perform an annual review of all systems and verifies they comply with local, Department of Health, State Technology Office operating directives, policies, procedures, and standards. Maintain and make available the work order priority listing to accurately and quickly address customer service requests and work completed. Perform an annual review of priorities to keep it current and accurate. Ensure and verify that all requests for customer assistance to the Help Desk are documented timely and accurately.
Maintain a complete inventory of all Information Technology equipment and update as required. Conduct annual departmental reviews of IT equipment, in coordination with senior leaders/program managers, to determine functionality, operability and compliance with all applicable local and state directives and make appropriate recommendations as needed. Analyze, evaluate and coordinate the acquisition of IT hardware and software and ensure compliance and interoperability with local and state-maintained systems. Prepare and manage the IT budget and contribute to the development and maintenance of the Project budget.
This position is responsible for the completion and submission of the following reports and activities to DOH/IT: Annual Data Center Intergern System service and inspection, Annual System Administrators Mandatory Training, Secure Area Access Control List updates, Administrative Services Supervisors monthly meeting, Continuity of Operations/Information Technology Plan review and update, System Administrators/Information Technology Council bimonthly conference calls, Division Operational Business Plan submission, Program Management Team member, Information Technology Systems Workgroup (ITSW) conference calls, annual Information Security Risk assessment, annual Disaster Preparedness exercise and after-action report, data center reports / requests for information and review and submission of all voice/data circuit actions.
Actively respond to disasters and assist in recovery to ensure essential services are sustained.

Requirements

• Knowledge of computer operations systems and procedures.
• Knowledge of the budgetary process and fiscal control procedures.
• Knowledge of project control and cost estimating techniques.
• Knowledge of the concepts and theories of data processing.
• Ability to evaluate and resolve complex technical problems.
• Ability to effectively communicate with various levels of the organization.
• Ability to develop and maintain effective working relationships.
• Ability to understand, interpret and apply laws, rules, regulations, policies and procedures.
• Ability to organize and coordinate work assignments.
• Current employee with the Florida Department of Health.
• 3 years of customer service experience.
• 3 years of supervisory experience.
• 3 years of network and computer support experience
• 3 years of project management experience.
• Valid Florida Drivers’ License.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s Degree from an accredited college or university in a related field.
• Network cable installation & termination ability.
• Microsoft Windows Server and Desktop Operating Systems installation & maintenance.
• Voice over IP Telephone systems experience.
• Network troubleshooting skills.
• TCP/IP management and subnet calculation ability.

Responsibilities

• Oversees the Information Technology (IT) Department.
• Oversees staff of seven in support of the local area network (LAN) and wide area network (WAN), which includes voice, data, and video support, desktop computer support, and intranet/internet access and support.
• Serves as the Information Security officer at FDOH-Hillsborough.
• Serves as the named System Administrator and the Disaster Recovery Coordinator for FDOH Hillsborough County.
• Ensure all IT systems are maintained, operational and available for use during advertised hours of operation.
• Perform an annual review of all systems and verifies they comply with local, Department of Health, State Technology Office operating directives, policies, procedures, and standards.
• Maintain and make available the work order priority listing to accurately and quickly address customer service requests and work completed.
• Perform an annual review of priorities to keep it current and accurate.
• Ensure and verify that all requests for customer assistance to the Help Desk are documented timely and accurately.
• Maintain a complete inventory of all Information Technology equipment and update as required.
• Conduct annual departmental reviews of IT equipment, in coordination with senior leaders/program managers, to determine functionality, operability and compliance with all applicable local and state directives and make appropriate recommendations as needed.
• Analyze, evaluate and coordinate the acquisition of IT hardware and software and ensure compliance and interoperability with local and state-maintained systems.
• Prepare and manage the IT budget and contribute to the development and maintenance of the Project budget.
• Responsible for the completion and submission of various reports and activities to DOH/IT, including Annual Data Center Intergern System service and inspection, Annual System Administrators Mandatory Training, Secure Area Access Control List updates, Administrative Services Supervisors monthly meeting, Continuity of Operations/Information Technology Plan review and update, System Administrators/Information Technology Council bimonthly conference calls, Division Operational Business Plan submission, Program Management Team member, Information Technology Systems Workgroup (ITSW) conference calls, annual Information Security Risk assessment, annual Disaster Preparedness exercise and after-action report, data center reports / requests for information and review and submission of all voice/data circuit actions.
• Actively respond to disasters and assist in recovery to ensure essential services are sustained.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager