Data Center Customer Quality Sr Engineer

Carrier • Charlotte, NC

1d • $96,000 - $192,000 • Onsite

About The Position

In this role, you will be the primary advocate for our Data Center customers, ensuring they receive a world-class, uncompromising product experience. We are looking for a proactive leader who thrives in dynamic environments and can spearhead rapid problem-solving initiatives. When challenges arise, you will drive swift containment strategies in the field while partnering closely with our manufacturing plants to implement permanent corrective actions. Ultimately, you will serve as a versatile expert, supporting a wide range of evolving customer quality needs to maintain high satisfaction and operational excellence.

Requirements

• Bachelor’s degree in Engineering
• 5+ years of experience in Quality Engineering, New Product Introduction, Product Engineering, Manufacturing Engineering including strong knowledge of 8D, A3, DMAIC and root cause analysis.
• 2+ years of experience in a customer facing role.
• 2+ years of experience working cross-functionally with Engineering, Manufacturing, Supply Chain and/or Supplier Quality teams.
• 2+ years leading cross-functional activities and influencing teams without direct authority.
• Ability to travel up to 75% of the time (domestic and international).

Nice To Haves

• Experience within HVAC, industrial equipment or other complex engineered-product environments.
• ASQ Certified Quality Engineer (CQE), Six Sigma Green Belt/Black Belt or related Quality certification.
• Ability to interpret engineering drawings, specifications, BOMs and technical requirements.
• Experience supporting multiple manufacturing sites and global cross-functional teams.
• Experience with SAP, Windchill, Prism or similar manufacturing/product lifecycle systems.
• Experience with quality data analysis and development of product/process performance metrics.
• Strong problem-solving, communication and organizational skills.

Responsibilities

• Be the face of Carrier Quality to our critical Data Center Customers
• Directly engage with customer to understand any concerns or questions and drive solutions as needed
• Clearly communicate back to manufacturing locations any quality concerns being observed in the field
• Partner with the cross functional team and manufacturing sites to drive robust Root Cause & Corrective Actions
• Ensure needed field actions to address issues are determined and executed with urgency

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior