Data Center Customer Operations IV

Equinix • Atlanta, GA

4d • $53,600 - $80,400 • Onsite

About The Position

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services. In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Requirements

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments
• Advanced troubleshooting and problem-solving skills with the ability to work independently
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices
• Strong communication and customer service skills
• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision

Nice To Haves

• Experience leading projects, coordinating activities, or mentoring team members is highly valued

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests
• Execute and coordinate installations, de-installations, and modifications of: Cabinets and cages, Cross-connects, Power services, Cable containment systems, Custom customer solutions
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs
• Prioritize multiple requests and projects while maintaining service level commitments
• Partner with internal teams to resolve operational and technical challenges
• Identify process improvement opportunities and recommend enhancements to operational procedures
• Serve as a resource and mentor for less experienced team members
• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery

Benefits

• Employee Assistance Program
• Health insurance
• Life insurance
• Disability insurance
• Voluntary plans
• Retirement plan
• Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed