Data Center Critical Environment Technician Manager

Microsoft • Cheyenne, WY

1d • Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of more than 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are at the forefront of our datacenter design and operations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals, building on our values of respect, integrity, and accountability to create an inclusive culture.

Requirements

• High School Diploma, GED, OR equivalent.
• 5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• 1+ year(s) people management experience.
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

• Model, coach, and care for the team by embodying culture and values, defining team objectives, enabling success across boundaries, helping the team adapt and learn, attracting and retaining talent, understanding individual capabilities and aspirations, and investing in the growth of others.
• Serve as an operations specialist in major areas like electrical, mechanical, or controls, performing advanced tasks independently.
• Oversee and coach the team in inspecting critical environment equipment (controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions and analyzing trends.
• Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
• Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports.
• Safely and quickly respond to and lead onsite incident response teams for abnormal conditions impacting operations, coordinating with other critical facilities professionals for corrective repairs.
• Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) for incidents.
• Gather information and create incident timelines, data, root-cause analyses, and/or action items following abnormal conditions.
• Guide, oversee, and perform maintenance (planned, predictive, corrective) and repairs following MOPs and SOPs for electrical, mechanical, or cooling systems, escalating when appropriate.
• Serve as a subject matter expert for specific equipment types and oversee daily tasks and troubleshooting within that area.
• Have a hands-on understanding of equipment operation and troubleshooting within trained disciplines.
• Provide or assign team members to escort third-party contractors, subcontractors, vendors, and service providers on-site.
• Coordinate and schedule supplier/vendor on-site activities and recognize when to stop work due to concerns.
• Assist in initiating third-party work, ensuring safety and compliance with practices, procedures, and legislation.
• Advise junior colleagues on inspection and supervision issues and provide consultation on troubleshooting systems and problems.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED