Data Center Crew Lead

Expeditors•Sterling, VA

7d•Onsite

About The Position

The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.

Requirements

3+ years of experience in logistics, warehouse operations, or data center services
Experience leading teams in a high-value, high-compliance environment preferred
Familiarity with data center operations and white-glove delivery services enhances candidacy
Prior experience in a customer-facing role
Direct vendor management experience
Strong leadership and on-site coordination skills
Strong SOP development skills based on experience and customer goals
Detail-oriented with a strong focus on quality and accuracy
Ability to work in fast-paced, high-pressure environments
Excellent communication and problem-solving abilities
Commitment to safety, compliance, and operational excellence
Ability to perform physical tasks, including lifting, bending, and operating material handling equipment
Comfortable moving pallets and handling equipment using pallet jacks and similar tools
Ability to work on-site in data center environments for extended periods
Drive to/from site to site roughly within a 50 mi radius

Nice To Haves

Comfortable working in fast-paced, dynamic environments with shifting priorities
Ability to tailor communication style based on the audience (management, operational, tactical)
Maintain professionalism, composure, and empathy in all customer interactions
Experience coordinating across multiple teams – i.e. operations, sales, and service teams

Responsibilities

Coordinate and schedule delivery crews to ensure timely arrival at data center sites
Ensure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized tools
Verify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOP
Act as the on-site lead and primary coordinator at data center facilities
Enforce strict adherence to safety protocols, customer requirements, and site regulations
Conduct pre-task briefings and ensure all personnel follow established procedures
Oversee loading and unloading of inbound and outbound freight from vehicles and containers
Manage and verify shipping documentation, ensuring accuracy and completeness
Support physical handling activities as needed, including: Inspecting cargo, Moving pallets and cartons using pallet jacks, Assisting with material staging
Perform detailed quality checks on inbound and outbound shipments
Verify part numbers, quantities, and overall condition of materials
Ensure all equipment is received and delivered in pristine condition
Escalate discrepancies or damage in a timely and professional manner
Oversee the unpackaging of equipment while ensuring safety and care standards are maintained
Lead and assist in the placement and positioning of server racks on the data center floor (as required)
Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)
Follow and enforce customer-specific SOPs and data center protocols
Maintain high standards of documentation, traceability, and operational compliance
Oversee and perform post-operation cleanup activities
Ensure work areas are left clean, organized, and hazard-free
Support proper disposal of packaging materials in accordance with site guidelines