Data Center Cluster Operations Leader, DCC Communities

Amazon • Wheatfield, IN

17h • $182,300 - $272,500 • Onsite

About The Position

Amazon Web Services (AWS) is seeking a Cluster Operations Leader to join its Infrastructure Operations team. This senior management role oversees Amazon Data Center Clusters and Colocation Operations within an assigned region, focusing on safety, security, availability, scaling, efficiency, and cost management. The role involves managing both Data Center Operations (DCO) and Data Center Engineering Operations (DCEO) systems, which include server-level platforms and critical mechanical, electrical, and controls systems. The Cluster Operations Leader is responsible for building and leading high-performing teams, managing daily operations, applying technical expertise to solve challenges, and driving operational excellence. This position is crucial for scaling the world's largest cloud computing infrastructure and requires strong technical knowledge in engineering and compute systems, process optimization skills, and a dedication to achieving world-class operational performance. The role is ideal for individuals passionate about customer experience, global thinking, and contributing to the operational excellence of Amazon's data centers.

Requirements

• Bachelor's or Master's degree in computer science, engineering or a related technical field
• 10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing, datacenter buildouts and scaling, or similar experience
• Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
• Proven ability to hire, develop and manage high-performing geographically distributed technical teams
• Excellent written and verbal communications skills

Nice To Haves

• Knowledge of mechanical, electrical, and controls systems for critical infrastructures
• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
• Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Responsibilities

• Hire, manage, and develop the operations team, including compute and engineering operations managers, and their teams
• Achieve organizational performance goals for safety, security, availability, scaling, efficiency, and cost
• Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
• Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management
• Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs
• Lead safety, security, and availability incident response, management, and resolution
• Improve operational processes, procedures, methods, and tools continuously

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager