Data Center Chiller Field Engineer

LG Electronics•Lincolnshire, IL

1d•$80,000 - $110,000•Onsite

About The Position

LG Electronics is hiring a Data Center Chiller Field Engineer for its Chiller Data Center Organization in the Alpharetta, Georgia office. The role monitors field products and technical quality standards by identifying, documenting, and helping eliminate product issues. It also supports aftermarket operations and training teams with technical expertise. Travel to field locations is required, up to 50%. The engineer works with LG headquarters and factory teams in Korea, internal technical teams, customers, and other departments to investigate product and system issues, improve quality, and support installation, maintenance, and service of water products.

Requirements

Bachelor’s degree in mechanical engineering or equivalent experience is preferred.
At least 10 years of technical field experience in the HVAC industry working on commercial products.
Commercial applied HVAC equipment service experience across all aspects of troubleshooting.
Knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
Knowledge of managing quality issues and quality management.
Ability to plan work, including identifying action items.
Ability to work collaboratively with others.
Proactive work attitude.
Strong communication skills.

Nice To Haves

At least 5 years of VRF experience is highly preferred.
Bachelor’s degree in mechanical engineering.

Responsibilities

Travel to field locations to track and investigate product quality issues; travel may be up to 50%.
Support HQ Korea factory engineering and quality engineering by gathering and providing data relevant to resolving product field issues.
Coordinate with technical team members on direction and action plans for issue resolution.
Arrange and facilitate supervised technical assistance for unresolved technical issues.
Develop technical bulletins on product quality.
Provide management with monthly analysis of quality claims.
Analyze warranty data with management to identify above-average warranty claim patterns and drive quality improvements.
Review HQ Korea technical documents to improve US quality technical knowledge.
Interact with factory quality engineering teams to maintain product quality.
Improve technical troubleshooting processes and share knowledge with LG training and technical teams.
Perform critical software and hardware service updates to equipment in inventory or in the field as required.
Work with HQ Korea quality lab teams to develop US test procedures.
Conduct product testing in warranty or R&D labs based on field investigations.
Incorporate field findings into lab testing support.
Provide customers with direct technical guidance by phone and email to resolve system issues promptly and support customer satisfaction.
Conduct field quality and Voice of Customer research to improve product quality.
Read, understand, and interpret wiring schematics and refrigerant circuit diagrams, and convey information to customers.
Coordinate with the Project Manager as Technical Manager on escalated field technical issues.
Coordinate with the Program Manager on LG program initiatives.
Develop and provide technical knowledge and support for training, warranty, aftermarket teams, and support personnel involved in installation, maintenance, and service of water products.
Support other teams and departments by proactively identifying and documenting issues that could affect customer jobs or the organization.
Complete other assigned projects and work.

Benefits

No-cost employee premiums for employees and eligible dependents for medical, dental, vision, and prescription benefits.
Automatic enrollment with immediate vesting in a company-matched 401(k) retirement savings plan with several investment options.
Paid time off, including company holidays and a combined bank of paid sick and vacation time.
Performance-based short-term incentives, varying by role.
Confidential mental health resources for employees and their loved ones.
Personal fitness goal incentives.
Paid parental leave.
Family support for raising children with learning, social, behavioral challenges, or developmental disabilities.
Group-rate life and disability insurance.
Temporary and contract workers may be eligible for relevant benefit programs offered through partner agencies.