Data and Documentation Technician

IFF • Madison, WI

10d • Hybrid

About The Position

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life‑enhancing technologies that power innovative solutions across healthcare, food, consumer, and industrial markets. The role is based in São Paulo (remote). Be part of a customer‑focused, detail‑oriented, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

• Bachelor’s degree in a Natural Science, Data Science or a related field, or equivalent relevant experience.
• 3+ years experience in quality assurance, regulatory, customer quality, food ingredients, dietary supplements, or pharmaceutical environments
• Strong written and verbal communication skills with high attention to detail
• Ability to manage multiple priorities and deliver accurate results in a fast‑paced environment
• Experience working with quality and food safety systems, such as Good Manufacturing Practices (GMP), HACCP, ISO, or FSSC 22000
• Proven ability to work independently while collaborating effectively within cross‑functional teams
• Customer‑focused mindset with a strong commitment to service excellence

Nice To Haves

• Experience working with enterprise systems such as SAP, Salesforce, SharePoint, or similar platforms
• Strong analytical and problem‑solving skills with the ability to identify trends and opportunities for process improvement
• Technical aptitude to quickly understand product information, processes, and documentation requirements

Responsibilities

• Manage customer requests related to technical documentation, quality information, and product data using centralized document and data management systems
• Serve as first‑line support for customer documentation and quality‑related inquiries, escalating complex topics to subject matter experts when needed
• Create, maintain, and distribute customer‑facing documentation, including Product Descriptions, Certificates of Analysis, statements, and certifications
• Ensure compliance with applicable quality management systems, food safety standards, and accreditation frameworks such as International Organization for Standardization (ISO), Food Safety System Certification 22000 (FSSC 22000), Global Food Safety Initiative (GFSI), current Good Manufacturing Practices (cGMP), and Hazard Analysis and Critical Control Points (HACCP)
• Support regulatory, export, and product registration requirements, including Kosher and Halal documentation where applicable
• Support technical commercialization activities, including risk assessments and approval processes for raw materials, intermediates, finished goods, packaging, and labeling
• Maintain and manage product master data within SAP and participate in workflows for new products and product changes
• Partner with cross‑functional stakeholders across Quality Assurance (QA), Quality Control (QC), Regulatory, Operations, Product Management, Sales, and Customer Service to meet customer and business needs

Benefits

• Learning and development opportunities to support career growth
• Flexible working arrangements where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level