Data and Business Analyst, Senior

Booz Allen Hamilton•Charlottesville, VA

3d•Remote

About The Position

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need you, an experienced business process specialist who knows how to analyze every aspect of your customer’s operations and give them the steps to improve their process. As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll facilitate discussions with leadership and engineers, analysts, and support staff to help refine your client’s definition of success and identify current frustrations. You’ll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using industry standard techniques to help establish understanding and agreement from key stakeholders. Using business process reengineering, portfolio analysts, and systems design approaches, you’ll provide your client with recommendations, along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to grow experience in systems development while deepening your process improvement and project management skills. Work with us as we help the Army evolve its approach to cloud migration. Join us. The world can’t wait.

Requirements

3+ years of experience implementing data visualization solutions through different formats for client stakeholders, including dashboards, queries, graphs, tables, presentations, and reports, within tools such as ServiceNow and Microsoft Office suite
3+ years of experience performing business system analysis and business process engineering to support of automation of business workflows within tools such as ServiceNow, Microsoft Power BI, or SharePoint
Experience presenting data findings, analysis of business process flows, and recommendations to clients and stakeholders using data sets, ServiceNow, and Microsoft Office suite
Experience leading the coordination of requirements meetings or conducting requirements workshops and sessions with business and IT stakeholders
Ability to work in cross-functional teams to deliver enterprise solutions
TS/SCI clearance
Bachelor's degree

Nice To Haves

5+ years of experience with ServiceNow
Experience establishing quantitative metrics and key performance indicators to drive technical outcomes
Knowledge of cloud principles, systems engineering methodologies, UI or UX best practices, and IT project management approaches
DoD 8570 or 8140 IAT Level II Certification
ServiceNow Certified System Admin (CSA) Certification

Responsibilities

Analyze client’s current operating environment and identify areas for improvement.
Facilitate discussions with leadership and engineers, analysts, and support staff to help refine client’s definition of success and identify current frustrations.
Design data collection plans.
Facilitate workshops.
Communicate research and illustrative analysis using industry standard techniques to help establish understanding and agreement from key stakeholders.
Provide client with recommendations using business process reengineering, portfolio analysts, and systems design approaches, along with a firm grasp of the quantitative or qualitative results they can expect.