The role works closely with business partners and cross-functional teams to generate data-driven insights and recommendations that improve the client experience. It involves analyzing customer data and large, complex datasets, building and maintaining dashboards and reports to monitor key performance indicators, and designing and executing experiments to evaluate hypotheses and measure the effects of initiatives on customer experience and business performance. The role communicates findings and recommendations to stakeholders, including senior management, to support decision-making, and stays current with industry trends and emerging technologies in data analytics, customer experience, and financial services.
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Job Type
Full-time
Career Level
Senior