Renewals Strategy & Analytics, Senior Analyst

Salesforce•Indianapolis, IN

17h

About The Position

Salesforce is seeking a Data Analytics Senior Analyst to join their Renewals Data & Insights team. This is a high-impact, stakeholder-facing role for a self-driven professional who can operate independently, owning the full lifecycle of analytics solutions from requirements to delivery. The role involves being a trusted partner to business teams, driving adoption, capturing feedback, and ensuring smooth operations without close oversight. The position is part of the Agentforce initiative, focusing on the future of AI in customer success.

Requirements

2-3 years of experience in renewals/sales analytics, business intelligence, or a related field.
Strong proficiency in Tableau Desktop, Tableau Cloud; ability to write complex calculated fields, LOD expressions, table calculations; experience optimizing workbook performance - load times, extract strategies, and efficient viz design.
Solid SQL skills including window functions, CTEs, and query optimization; ability to independently structure analytical approaches for complex, ambiguous business problems; hands-on experience with Snowflake or equivalent enterprise data warehouse.
Experience with data governance principles and implementing row level security (RLS) in Tableau to ensure appropriate data access across stakeholder groups.
Proven track record of stakeholder-facing work, comfortable leading conversations, gathering requirements, and managing expectations across seniority levels.
Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences.
Demonstrated ability to influence without authority - able to drive alignment across cross-functional teams and senior stakeholders.
Bachelor’s degree in a quantitative field from an accredited university.

Responsibilities

Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance.
Serve as the primary point of contact for all visualization-related needs; build strong, trust-based relationships with business partners to deeply understand their data goals; conduct office hours, training sessions, and onboarding for new users.
Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization.
Own the end-to-end feedback loop - capture, prioritize, and implement stakeholder-driven enhancements in a structured and timely manner.
Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders.
Maintain clear, up-to-date documentation for dashboards, data sources, and support processes.
Act as a thought partner to senior business stakeholders - go beyond execution to proactively identify analytical opportunities and surface insights.