Data Analytics Manager

City National Bank • Los Angeles, CA

5d • Onsite

About The Position

The Data Analytics Manager leads a team of analytics professionals to deliver strategic insights and reporting solutions for Consumer Banking and Consumer & Small Business products. This role combines hands-on analytics leadership with cross-functional collaboration to drive data-informed decision-making for senior sales and product leaders. The manager oversees product analytics, client segmentation, sales pipeline analysis, and the development of executive dashboards and reporting tools. This role works with senior leaders in Consumer Banking to help define business strategy and execute on business plans and initiatives. These initiatives affect sales, products and operations across multiple geographies and across multiple lines of business.

Requirements

• Bachelor's Degree or equivalent
• 7+ years of professional experience in data analytics
• 5+ years of experience working within the banking industry
• 2+ years of experience leading a team
• Strong quantitative and analytical skills
• Advanced proficiency with SQL and data querying
• Strong experience with BI/analytics tools (e.g. Tableau, Power BI)
• Leadership and relationship-building skills required to work with sales leadership, senior management, sales colleagues and subject matter experts
• Ability to develop and deliver clear, concise, senior management-level presentations
• Comfortable working in a deadline driven environment while maintaining accuracy and excellence in output
• Strategic thinking and planning skills coupled with ability to execute projects with diligence and urgency.
• Comfortable working with ambiguity; able to take initiative to identify and solve problems, develop innovative solutions, and design new processes with minimal direction

Nice To Haves

• Knowledge of Alteryx, Snowflake and Tableau

Responsibilities

• Lead analytical initiatives for consumer and small business products including loans and deposits
• Develop insights on product performance, KPIs, and customer behaviors
• Support product optimization and cross-sell opportunities
• Oversee analytics for partner-managed products including wealth management, treasury management, and credit cards
• Collaborate with wealth management, treasury management and other internal bank partners to align analytics standards and methodologies
• Provide insights to support partner product performance
• Support the remediation of critical issues and provide recommendations to improve efficiency
• Collaborate with the Product team to design and perform scenario analysis for client segmentation models
• Conduct detailed client analytics to identify and segment customer cohorts to align services with client value
• Support the rollout of marketing and sales strategies including the development of business cases, implementation plan and reporting campaign performance
• Manage sales pipeline reporting and provide insights on product and colleague performance
• Create executive-level dashboards and reports for senior sales leaders and partners
• Ensure data accuracy, consistency, and accessibility across reporting solutions
• Maintain and update reporting infrastructure to meet evolving business needs
• Manage, mentor, and develop a team of analytics professionals
• Establish performance expectations and provide regular feedback
• Allocate work priorities and ensure timely delivery of analytics projects
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager