Data Analytics Analyst/Manager (US Citizen Only)
About The Position
The Data Analytics Analyst/Manager for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success. This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed. Should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges. This is an individual contributor role, which has high visibility and delivers business impact. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours.
Requirements
- Must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
- Degree or equivalent proven experience required.
- Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- A bachelors or Masters in Computer Science or related field with 8+ years (for Lead) experience, preferably in a data analytics team.
- Extensive experience in writing complex database queries in SQL.
- Expert in one or more popular viz tools (Tableau, Power BI etc).
- A curious mindset that enables to dive deep & fetch insights.
- Excellent skill of preparing Exec level stories.
- Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives.
- Ability to quickly learn new tools within Analytics space.
- An awesome team-player and someone who junior analysts can look up to.
Nice To Haves
- Direct experience (2+ yrs) in data-engineering.
- Tableau certification like desktop specialist/professional is a big plus.
- Experience working with cloud data sources.
- Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.
- Salesforce Product Certification
Responsibilities
- Delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success.
- Providing dedicated analytics support to a specific cloud team.
- Collaborating with different teams within CSG.
- Tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation.
- Maintaining a proactive attitude towards embracing new challenges.
- Responding to questions raised by senior leaders.
- Assuming responsibility for assigned projects from start to finish.
- Stakeholder Management
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
