Data Analyst
About The Position
The Data Analyst supports The Fortune Society’s Education and Employment Services programs through evaluation and reporting on service delivery and outcomes. Reporting directly to the Program Manager, Data, the role identifies data collection needs, coordinates with IT and Evaluation and Quality Improvement staff to ensure the internal database supports those needs, and conducts quality assurance to promote accurate data collection. The Data Analyst enters information into funder databases, submits external reports, and produces routine and ad hoc reports to monitor program activity, contract performance, and milestones. The position also supports data analysis, visualization, research and evaluation, and the development of qualitative and quantitative methods. The Data Analyst advises unit management on performance against contract goals and service requirements, helps coordinate tools for measuring client performance and milestones, and works on employment and retention verification processes. The role includes documentation, staff training, quality assurance reporting and surveys, participation in grant and contract meetings, and reporting to senior management and the board. The position is based at the Fortune Society’s Bronx and Long Island City locations, with travel to other Fortune offices potentially required. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The position is represented by OPEIU Local 153.
Requirements
- Associate’s degree in public health, human services, criminal justice, sociology, or a related field is preferred, with a strong background in statistical analysis and/or data management.
- Thorough knowledge of Client Record Management database systems and Microsoft Office, including advanced Excel skills and use of the Analysis ToolPak.
- Intermediate or advanced knowledge of Index Match formulas, VLOOKUP, XLOOKUP, and PivotTables.
- At least two years of relevant work experience; experience in a nonprofit social service setting is preferred.
- Detail-oriented, with strong quantitative and qualitative analytical skills and the ability to think broadly and solve problems creatively and collaboratively.
- Excellent presentation, oral and written communication skills, and strong interpersonal skills.
- Ability to work independently and as part of a team.
- Interest in and appreciation for Fortune’s work serving formerly incarcerated people and people at risk.
- Ability to travel to Long Island City and the Bronx, and potentially to other Fortune offices.
Nice To Haves
- Bachelor’s or master’s degree.
- Knowledge of and proficiency in SQL, CaseWorthy, query construction, or Visual Basic.
- Working knowledge and experience with compliance, quality assurance, and/or quality improvement.
- Relevant personal experience.
Responsibilities
- Run reports and conduct ongoing internal and external analyses using the Agency’s Client Record Management System and external contract databases for Education and Employment Services contracts and services.
- Document processes, train staff, and conduct regular quality assurance monitoring to ensure accurate recording of performance outcomes in agency and funder databases.
- Advise Education and Employment Services unit managers on performance relative to contract goals, required client service levels, and focus areas such as serving unhoused participants, employment verification, and job retention.
- Conduct data analysis and reporting, data visualization, research and evaluation, and develop appropriate qualitative and quantitative methodologies, including weekly performance outcome tracking reports.
- Support unit management in coordinating with EQI and IT to develop and update tools for measuring client performance and tracking milestones, and to create or modify reports.
- Coordinate employment and retention verification outcomes in accordance with contract mandates, identify clients needing verification, and coordinate access to third-party verification systems.
- Prepare internal quality assurance reports and surveys to monitor program performance, fidelity to practice, and client satisfaction.
- Participate in grant development preparation, contract start-up, and contract renewal review meetings.
- Represent the department in the board report process and conduct reporting and data analysis as requested by senior management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
