Data Analytics - PCS Customer Insights and Experience

U.S. Bank • Minneapolis, MN

3d • $105,400 - $124,000

About The Position

The Data Analyst supports advanced analytics and customer experience insights by preparing, validating, and delivering high-quality data and reporting. This role focuses on data mining, dashboarding, and automation to enable more senior analytics team members to drive insights and business outcomes.

Requirements

• Bachelor's degree in a related field, or equivalent work experience
• Five to seven years of statistical and/or data analytics experience

Nice To Haves

• Working knowledge of analytics and statistical software such as SQL, R, Python, Excel, Hadoop, SAS, SPSS, Alteryx, Tableau, Power BI, Geo-spatial tools and others to perform analysis and interpret data
• Strong experience in data extraction, validation, and reporting
• Proven ability to build and maintain dashboards and recurring reports (e.g., Tableau, Power BI)
• Attention to data accuracy, quality control, and consistency
• Experience in analytics, advanced analytics/statistics, predictive modeling
• Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
• Demonstrated project management skills
• Effective interpersonal, verbal and written communication skills

Responsibilities

• Build and maintain standardized data pipelines and datasets to support ongoing reporting and analytics work.
• Perform data reconciliation and validation checks to ensure accuracy across reports and dashboards.
• Create and optimize repeatable reporting processes to improve efficiency and reduce manual effort.
• Document data definitions, logic, and processes to support consistency and scalability of reporting.
• Respond to ad hoc data requests by pulling and preparing datasets based on defined requirements.
• Monitor existing reports and dashboards for performance, accuracy, and usability improvements.
• Collaborate with analytics team members to support data needs for deeper analysis and modeling efforts.
• Assist in identifying opportunities to automate manual data processes and improve workflow efficiency.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level