Data Analyst

Genworth Financial • Richmond, VA

1d • Remote

About The Position

The Data Analyst supports Genworth business teams by facilitating timely, accurate, and secure access to operational data. The role manages data requests submitted through ServiceNow, translates business needs into clear data requirements, and retrieves information from multiple databases and source systems. Working across business, analytics, technology, and data teams, the analyst coordinates requests from intake through delivery, executes and modifies SQL queries, validates results, and maintains documentation throughout the request lifecycle. The role calls for strong attention to detail, effective communication, and the ability to manage multiple requests with competing priorities.

The initial focus is fulfilling and triaging data requests. As the role develops, the analyst will help standardize recurring requests, transition repeatable manual work into reusable queries, reporting solutions, and automated processes, and contribute to Operations Analytics initiatives that improve business visibility and decision-making.

The position is available remotely to applicants residing in the listed states and locations under Eastern or Central Standard Time. Employees residing within 50 miles of a Genworth | CareScout office must follow a hybrid schedule, with in-office days Tuesday through Thursday and working hours targeting core business hours of 9 a.m. to 5 p.m. EST.

Requirements

• Bachelor’s degree in Data Analytics, Information Systems, Business, Computer Science, Economics, Mathematics, or a related field.
• At least 2 years of experience in data analysis, reporting, business operations, or information management.
• Experience using SQL and Excel to retrieve, validate, analyze, and prepare data that supports business decision-making.
• Strong analytical and problem-solving skills.
• Ability to translate business needs into clear data requirements, identify data quality issues, and communicate findings, limitations, and recommendations to technical and non-technical stakeholders.
• Highly organized, detail-oriented, and dependable, with experience managing multiple priorities, requests, and deadlines while maintaining data accuracy and quality.
• Strong written and verbal communication skills, sound judgment, and the ability to handle sensitive or restricted information responsibly.
• Collaborative and customer-focused mindset.
• Continuous improvement mindset and experience documenting processes and streamlining workflows.

Nice To Haves

• Experience leveraging Power BI, ServiceNow, Power Query, Power Automate, Python, Databricks, or similar technologies to reduce manual effort and improve efficiency.

Responsibilities

• Manage and prioritize data requests through ServiceNow, partnering with stakeholders to clarify requirements, timelines, and desired outputs.
• Write, execute, and maintain SQL queries across multiple databases to deliver accurate, timely, and business-relevant data solutions.
• Validate and analyze data extracts to ensure accuracy, completeness, and alignment with business requirements and established standards.
• Collaborate with business partners, data owners, subject matter experts, and technology teams to resolve data questions, dependencies, and access needs.
• Create and maintain documentation covering request details, requirements, query logic, status updates, and delivery records.
• Identify opportunities to standardize, automate, and streamline recurring requests through reporting solutions, Power BI dashboards, and other scalable processes.
• Contribute to broader Operations Analytics efforts through data analysis, report development, testing, and documentation.

Benefits

• Competitive compensation and total rewards incentives
• Comprehensive healthcare coverage
• Multiple 401(k) savings plan options
• Auto enrollment in an employer-directed retirement account feature that is 100% employer-funded
• Generous paid time off, including 12 paid holidays, volunteer time off, and paid family leave
• Disability, life, and long-term care insurance
• Tuition reimbursement, student loan repayment, and training and certification support
• Wellness support, including gym membership reimbursement and Employee Assistance Program resources for work/life support and financial and legal management
• Caregiver and mental health support services
• Eligibility to participate in a bonus incentive plan; incentive compensation is based on individual and company performance and is not guaranteed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level