Data Analyst

Kintegra Health•Gastonia, NC

13d

About The Position

The Data Analyst develops, maintains, and delivers reports, dashboards, and data that support Senior TLC’s operational, clinical, quality, and regulatory needs. The role also serves as the PACE programs’ IT liaison for day-to-day technology support, ensuring accurate, timely, and accessible data while assisting staff with equipment, software, and Microsoft 365 tools. The position reports directly to the Chief Information Officer. The role builds analytics using data from systems including Snowflake, CareHub, Elation, and SharePoint; supports CMS, state, and internal reporting; and helps staff interpret data. It also provides first-line technology troubleshooting, coordinates equipment and system access, and develops SharePoint and Power Automate solutions. Regular travel between Senior TLC PACE locations in Gastonia, Shelby, Charlotte, and Hickory is required as needed. Before working independently, the employee must meet position-specific competencies established by Senior TLC, Inc. and approved by CMS. The employee must be medically cleared for communicable diseases and have up-to-date immunizations before engaging in direct participant contact.

Requirements

At least 1 year of experience working with the frail elderly population.
Strong analytical, problem-solving, and data validation skills, with attention to detail and accuracy.
Ability to translate business questions into clear reports.
Excellent written and verbal communication skills; customer-service and teamwork orientation.
Advanced proficiency in Excel and Microsoft 365.
Working knowledge of SQL and healthcare data.
Valid North Carolina driver’s license and reliable vehicle required.
Must meet position-specific competencies established by Senior TLC, Inc. and approved by CMS before working independently.
Must be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Nice To Haves

Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Health Informatics, or a related field; equivalent experience may substitute.
Three or more years of experience in data analysis, reporting, or business intelligence, preferably in healthcare.
Experience with SQL, Power BI or similar business intelligence tools, and Excel features such as Power Query and pivot tables.
Experience providing end-user IT support and Microsoft 365 administration.
Microsoft Power BI Data Analyst (PL-300), CompTIA A+, or other data/IT certification.

Responsibilities

Build and maintain Power BI dashboards, scorecards, and Sigma Computing workbooks for leadership, operations, quality, and compliance.
Query and model data from Snowflake, CareHub, Elation, SharePoint, and other sources; document data definitions and measure logic.
Fulfill ad hoc data requests and prepare data for CMS, state, and internal reporting, including utilization, enrollment, census, and quality measures.
Perform data quality checks, reconcile discrepancies, and work with the EMR Administrator to correct documentation-driven data issues.
Train leaders and staff to use dashboards and interpret data.
Serve as the PACE programs’ IT liaison with Kintegra IT by submitting and tracking tickets, participating in monthly collaboration meetings, coordinating on-site visits, and advocating for staff needs.
Oversee technology equipment provisioning, setup, and recovery for new and departing staff, and maintain the equipment inventory.
Provide first-line troubleshooting for hardware, software, Microsoft 365, and connectivity issues in support of IT.
Support IT-related new-hire orientation, including accounts, devices, and system access.
Develop and support SharePoint sites, lists, and Power Automate workflows that improve process efficiency; maintain the employee SharePoint site.
Share administrative systems tasks with the EMR Administrator, including account requests and system documentation.
Protect participant and organizational data in accordance with HIPAA and Senior TLC policies.
Support Senior TLC’s mission, vision, and values.
Perform other duties as assigned.