Samsung Repair Quality Data Analyst - Korean Bilingual Preferred

2020 Companies•Plano, TX

2d•Onsite

About The Position

2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America. The Data Analyst will support Samsung's Service/Repair Quality management team by providing in-depth nationwide data, trends, and analysis to support recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The data analyst ensures reliable data by setting standards, identifying root causes, and helping resolve issues.

Requirements

Preferred Bachelor’s Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry
Preferred 1+ years’ experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
Experience setting up Quality/Sustaining engineering processes and procedures
Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills
Experience researching and resolving customer technical complaints and issues
Experience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applications
The ability to understand significant knowledge of circuit design of wireless handsets
The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc.
The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments
The ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information
Read and interpret detailed and complex customer requirements
Fully understanding of department KPIs and expectations

Nice To Haves

Korean Bilingual Preferred

Responsibilities

Collect the data from different sources either it may be raw data, structured data, or ASC’s data, and convert that data to meaningful and useful data for the organization
Collects, cleans, and interprets data sets to answer a question or solve problem
Manages and analyzes the customer provided data for warranties and bounce return
Responsible for monitoring, collecting, and collating repair data using field metrics
Creating dashboards and reports for all levels of Samsung Quality Management and Care Teams