Data Analyst

DHRM•Richmond, VA

8d•Hybrid

About The Position

The Office of the Children’s Ombudsman (OCO) with the Virginia Office of the Governor seeks a full-time Data Analyst to join our team. Information about the authorities and responsibilities of the OCO can be found on the OCO website: www.oco.virginia.gov. Given the OCO’s mission to investigate complaints and improve Virginia’s Child Welfare System, the Data Analyst will need to combine technical skills with an understanding of public policy and social services. The Data Analyst will have broad discretion to determine what data will most meaningfully support our mission, how best to generate and analyze it, and how to display and communicate findings to policymakers and the public. The OCO uses a Case Management Tracking System (CMTS), developed by WingSwept, which serves as the repository for all complaint-related information. The system is Excel-driven and is the foundation of our Quarterly Data Reports and the data included in our Annual Report to the Governor and General Assembly. For a sense of the range and depth of our work, our Annual Reports, Reports to the General Assembly, and Quarterly Reports are available on our website: https://www.oco.virginia.gov/reports/

Requirements

Bachelor’s degree in data analytics, statistics, public administration, social sciences, or related field or equivalent years of demonstrated experience and knowledge.
Working knowledge of child protective services and foster care program operations and policies.
Strong analytical, reading comprehension, research, and writing skills.
Self-starter with excellent interpersonal communication and problem-solving skills.
Ability to work collaboratively and independently on multiple tasks.
Experience working with the public.

Nice To Haves

Experience working in a local department of social services, human services organization, or related agency.

Responsibilities

Collecting, cleansing, and analyzing data from OCO complaints and the OCO’s case management system.
Ensuring data quality, integrity, and confidentiality.
Supporting policy analysis with statistical findings and recommendations.
Collaborating with investigators, policy staff, and leadership to answer research questions and evaluate program effectiveness.
Complying with protocols, policies, and procedures established by the Ombudsman.
Developing and designing graphic reports related to OCO complaint trends, agency performance, and outcomes for children.
Other duties as assigned.
Participate with the OCO team in developing recommendations for the OCO’s annual reports.
Assist with special projects related to the mission of the OCO.
Serve on external committees and workgroups.
Attend workshops, trainings, and conferences related to child welfare.