Data Analyst

Volunteers of America Los Angeles•Los Angeles, CA

9h•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org. The Data Analyst reviews and validates the data entered into the Homeless Management Information System (HMIS) and other databases by program staff and dedicated Data Quality Specialists; supports Database Lead. Conducts independent analysis reviewing data trends to develop improved automation in support of program missions. Trains all users of HMIS and other databases, assists in program funder audits, internal audits and monitoring visits.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Masters Degree in Data Science, Public Administration, or other relevant discipline
4-years of experience operating/maintaining database
2 years of experience serving a non-profit organization
Advanced experience with clustered analysis of client service data

Nice To Haves

U.S. Veteran preferred.
Familiarity with HMIS, Adsystech, and/or Clarity programs
Experience working with veterans, people in recovery and/or homelessness individuals
Bilingual preferred (English and Spanish)

Responsibilities

Maintain, interpret, test, and analyze data to ensure information is being properly stored in client enrollment databases (e.g. HMIS)
Identify, analyze, and interpret trends in complex data sets.
Identify and implement technical solutions where efficiencies may be gained through automation.
Develop and maintain queries, reports, and data feeds for internal and external users.
Assist in assembling complex ideas, issues and observations into useful explanations and clear direction for the team.
Provide technical assistance and cross training to other team members.
Maintain knowledge on current HUD data elements and requirements or requirements by other funders.
Participate in meetings and business and data analysis activities with cross-functional teams to gather required reporting and dashboard requirements.
Lead and/or assist with ad hoc data-related projects such as survey collection or generating reporting for funders on grant performance
Other duties as may be required to support program with database and information system expertise.
Reviews, Analyzes, and Validates database entries of Data Quality Specialists and program staff, through regular audits and spot checks.
Identifies data trends, develops and recommends improved processes and automation
Creates HMIS and database reports to support Program Managers, shelter management and corporate requirements
Coordinates with program staff to ensure data entry is accurate and timely from all locations
Trains staff on HMIS and other relevant databases, subject matter expert for databases
Assists program staff with internal and funder audits
Conducts program analysis, reports to Database Lead