TSS Data Analyst

GD Information Technology • Bossier City, TX

3d • Hybrid

About The Position

Deliver insights to help our clients turn data into action as a Data Analyst at GDIT. Your work will provide transformative solutions to our clients’ big-data obstacles and help advance the mission. At GDIT, people are our differentiator. As a Data Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Data Analyst joining our team to develop customer dashboards, perform deep dive analytics, and deliver customer solutions. As a Data Analyst, you will support customers within GDIT to fulfill multiple federal agency missions. The TSS Data and Analytics team uses a variety of tools including Azure and Azure DevOps, AWS, and Tableau. The Tableau dashboards provide program management and financial dashboards to customers allowing them to manage risk and provide the essential reporting to their government customers. GDIT is committed to fostering economic growth and prosperity in Louisiana with an established operation at our Integrated Technology Center in Bossier City, LA. This position requires 3 days of work per week at our office.

Requirements

• BA/BS (or equivalent years of experience)
• 2+ years of experience
• Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)
• US Citizenship Required
• Strong Excel background; familiarity with other Microsoft tools (Outlook, Word, Excel, PowerPoint)
• Strong data validation and quality assurance skills
• Ability to effectively manage multiple competing priorities at any given time.
• Good team player, able to manage multiple assignments, and adapt to changing client needs
• Experience developing dashboards using Power BI or equivalent business intelligence tools to create professional content
• Outstanding communication skills with the ability to present to business leaders.
• Strong analytical and problem-solving skills
• Ability to work independently and part of a team
• Knowledge of Agile methodology
• Familiarity with NICE CXone or similar tool(s)
• Familiarity with Azure DevOps or similar tool(s)

Nice To Haves

• Candidates must reside within the state of Louisiana and be able to work a hybrid schedule at GDIT's Integrated Technology Center in Bossier City, LA.

Responsibilities

• Support the preparation and maintenance of NICE CXone reports, dashboards, and data extracts used to monitor contact center performance and operational trends
• Assist with validating data, updating recurring reports, and documenting reporting requirements and outputs
• Helps analyze standard metrics such as call volume, wait times, service levels, and agent productivity
• Conduct market research and practice industry best practices for decision-making
• Creating, refining, and delivering reports, dashboards, and database solutions for internal or external purposes
• Provide data analytics and key insights
• Highlight and define Key Performance Indicators (KPIs) to measure performance across different sections
• Collaborate with a team of developers, analysts, and engineers to determine feature requests, priorities, dashboards, and solutions.
• Writing user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes.
• Performing Quality Assurance (QA) testing of new features to ensure that requirements are met, and the resulting user experience works as intended.
• Participating in and supporting user acceptance testing and the deployment of the solution to production.
• Preparing and conducting presentations and training materials.
• Creating and maintaining documentation.
• Collaborate with a team of developers, analysts, and engineers to deliver on-time Agile sprint releases.

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay
• Paid time off
• Full-flex work week
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level