Data Analyst

Intouch Insight • Ottawa, ON

4d • CA$60,000 - CA$70,000

About The Position

Intouch Insight provides some of North America’s top brands with actionable insights into their customers’ experiences and helps them achieve operational excellence while earning customer loyalty and improving business outcomes. Ideally, you have already gained some practical experience as a Data Analyst in a corporate environment and are now keen to develop your skills further within a growing business that supports your passion for finding meaning within data and is committed to providing advanced analytics and useful insights to its customers.

Requirements

• 2 years of relevant experience in a data analysis role, with proven analytical and research skills.
• Proven history of strict attention to quality and detail.
• Ability to write, explain and present analysis clearly and concisely to internal and external stakeholders.
• Ability to generate business-relevant insights from raw data, with or without the usage of AI.
• Strong skills in Excel and PowerPoint.
• Knowledge of statistical principles (ex. correlation, regression, statistical significance, etc.) and experience using BI Tools (especially Tableau) to analyze datasets.
• Strong verbal and written communication skills in English.
• Ability to perform data cleansing, wrangling and validation.
• Foundational skills with AI on generation of insights, presentations and charts.

Nice To Haves

• French skills are an asset.
• Familiarity with Python (data analysis, Pandas, scikit-learn, JSON) is an asset.
• Experience in the CX industry and/or Marketing Studies is an asset.
• Data analysis/science-related certifications are an asset.

Responsibilities

• Identify, analyze and interpret results and trends to provide insights for our clients.
• Plan and create reports/presentations.
• Work with our Customer Success and Sales team to communicate findings to our clients and prospects.
• Review clients’ customer experience objectives and work with our internal teams to determine the best way to deliver high quality data (strategy, processes, tools) that meet our clients’ expectations.
• Support internal teams including Marketing and Product on various research projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level