Data Analyst

Citizens, Inc.•Austin, TX

1d•Onsite

About The Position

Citizens is looking for a detail-oriented and analytical Data Analyst to collect, analyze, and interpret data to support business decisions. The ideal candidate will work closely with cross-functional teams to transform raw data into actionable insights, create reports and dashboards, and help drive strategic initiatives.

Requirements

Bachelor’s Degree (4-year degree)
Analyze large datasets to identify trends, risks, and business opportunities while maintaining a high-level attention to detail
Collect, clean, and validate data from multiple internal and external sources
Design, build, and maintain dashboards and reports using BI tools (e.g., Power BI, Tableau)
Partner with business stakeholders to understand requirements and define key metrics
Write and optimize SQL queries to extract and transform data from multiple sources
Perform ad‑hoc analyses to support forecasting, performance tracking, and strategic initiatives
Ensure data accuracy, consistency, and documentation of methodologies
Present insights and recommendations to leadership in a clear, actionable format
Must have outstanding written and verbal communication skills with demonstrated ability to think analytically and strategically to identify and solve problems, implement solutions, and advance business initiatives
Ability to clearly and effectively communicate and escalate issues to management
Outstanding organizational skills, including prioritizing and follow-up and the ability to handle competing demands and priorities
Must be fully proficient with SharePoint and Microsoft Office products, including Word, Excel, and PowerPoint.

Nice To Haves

Insurance industry experience preferred but not required

Responsibilities

Analyze business data to identify trends, patterns, and actionable insights that support strategic decision-making.
Translate complex data into clear, meaningful insights for stakeholders at all levels.
Provide data-driven recommendations to improve operational efficiency and business outcomes.
Develop, track, and refine key performance indicators (KPIs) and metrics aligned with organizational goals.
Design, build, and maintain dashboards and reports to support ongoing business monitoring.
Ensure data accuracy, consistency, and integrity across all reporting deliverables.
Partner with cross-functional teams to support strategic initiatives and business objectives.
Provide analytical leadership and guidance on projects requiring data insights.
Collaborate with stakeholders to understand business needs and translate them into reporting and analysis solutions.
Lead the design and continuous improvement of dashboards and reporting tools to enhance usability and clarity.
Recommend innovative approaches to visualize data for executive and operational audiences.
Ensure reporting outputs effectively communicate insights and drive action.
Support executive leadership (including C-suite stakeholders) with high-level analysis and insights.
Contribute to strategic planning by providing data-backed perspectives and recommendations.
Help drive critical business decisions through timely and accurate data reporting.
Apply creative and critical thinking to identify new ways to leverage data for business value.
Operate with a high degree of autonomy to develop solutions and improve processes.
Contribute to the growth and foundation of the data analytics function within the organization.
Play a key role in shaping and building a growing data analytics department.
Deliver measurable impact through data initiatives that support company growth and stability.
Influence business outcomes through actionable insights and strong analytical thinking.