Data Analyst

Encore Travel • Montreal, QC

14d • Hybrid

About The Position

Encore is becoming the intelligence company that scales care. We want technology to make the relationships we build and maintain stronger, not thinner. That takes data. A lot of it. Our team's job is to make that data ready, reliable, and available, and to connect the machine model of our company. This is bigger than reporting. The same reliable data is what lets an account manager, or an AI system working alongside them, actually know a customer well enough to help them like a person, not a record in a system. That's how you scale care instead of just scaling volume.

Requirements

• Customer service communication skills combined with detail-oriented output.
• Ability to sit with someone who's stuck, listen well, and know exactly what needs pulling and why.
• Ability to build careful and reliable data outputs.
• Core competencies in SQL and Python.
• Ability to explain things clearly as well as get them right.

Nice To Haves

• Early in career, recent grad, or within the first 3 years.
• Drawn to what data means for the business and the customer journey, more than the engineering underneath it.
• Would pitch yourself for finance or product before engineering.

Responsibilities

• Be the go-to expert who knows exactly which combination of queries, charts, and KPIs turns into an actual, meaningful conversation.
• Be the goalie for the business's insights, accountable for timely, accurate reporting on customers, tools, operations, and finances, and for making sense of the data when it isn't obvious.
• Safeguard trust in our systems through validation tooling, semantic definitions, canonical queries, and reporting artifacts that serve both business colleagues and AI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed