Data Analyst, Service & Repair

Johnson & Johnson • Cherry Hill, NJ

10d • Onsite

About The Position

We are searching for the best talent for Data Analyst, Service & Repair. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here, innovation is driven by continuous improvement and a passion for saving lives. We are seeking a highly motivated and experienced Data Analyst who will be responsible for collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, resource utilization, and business outcomes. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership teams to identify trends, develop actionable insights, and support data-driven decision-making across the Service & Repair organization.

Requirements

• Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field.
• 2-5+ years of experience in data analysis, business intelligence, or operational analytics.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, and data visualization.
• Strong experience with Salesforce, SQL, Python and database querying.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate complex data insights to technical and non-technical audiences.

Responsibilities

• Analyze service and repair operational data to identify trends, opportunities, and performance gaps.
• Develop and maintain dashboards, scorecards, and reports using business intelligence tools.
• Monitor key performance indicators (KPIs) including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability.
• Track service-level agreement (SLA) compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.

Benefits

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• consolidated retirement plan (pension) and savings plan (401k).
• long-term incentive program.
• Vacation – up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level