Data Analyst 1- UHC COVE - Hybrid in MN

UnitedHealth Group•Minnetonka, MN

9h•$60,200 - $107,400•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We’re seeking a data-driven, business-minded analyst to join our team and help elevate members’ and providers’ experiences engaging with UnitedHealthcare through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action. As part of our COVE team, you’ll work in an in office, real time environment focused on elevating provider and operational experiences. The team monitors key trends and experience signals to help the business quickly detect opportunities to improve operations and remove friction. In this role, you’ll support daily monitoring workflows, contribute to analytical projects, and build foundational skills in detection, escalation, and data storytelling. This is a hybrid role requiring an average of four (4) in office days per week working from the Minnetonka, MN location.

Requirements

3+ years of experience in consumer-focused or healthcare-focused operations, business analysis, or data analysis
Proficiency in Excel, including pivot tables, formulas, and data manipulation
Intermediate PowerPoint skills with experience communicating recommendations
Proven exceptional analytical and problem-solving skills with experience working with large, complex datasets
Proven solid written and verbal communication skills with the ability to tailor messaging to various audiences
Ability to be detail-oriented with a commitment to accuracy and quality
Demonstrated ability to manage multiple priorities and respond to real-time business needs
Reside in Minnesota and be able to work in the Minnetonka, MN office

Nice To Haves

Experience analyzing multi-channel customer feedback data (e.g., voice, digital, survey) within healthcare, insurance, or other regulated industries
Familiarity with data visualization tools (e.g., Power BI or equivalent)
Advanced Excel skills, including cleansing and structuring large datasets

Responsibilities

Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement
Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across consumer and provider contact journeys
Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve experience issues
Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions
Present findings to senior leadership through clear, compelling narratives and visualizations
Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes