Data & AI Operations, Senior Manager

QBE Insurance Group • New York, NY

4d • Hybrid

About The Position

As Data & AI Operations Senior Manager, you will play a pivotal role at the heart of QBE’s Group Data & AI organisation, ensuring the smooth running, governance and operational effectiveness of a complex, multi‑location function. Working closely with the Group Head of Data & AI and senior leaders across the business, you will drive operational excellence, support strategic delivery and create the conditions for Data & AI to scale responsibly and efficiently across QBE. This is a highly visible role with genuine influence — ideal for someone who thrives on bringing structure, alignment and momentum to sophisticated global environments. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. As Data & AI Operations Senior Manager, you will lead and manage the operational activities for the Group Chief Data & AI Technology Office (CDATO), ensuring effective delivery of support services, governance and operational strategy.

Requirements

• Proven experience running operations for a multi‑location Data, Analytics or AI function within a complex organisation
• Strong strategic judgement, with the ability to identify execution risk and proactively put mitigations in place
• Confidence engaging at executive level, including preparing high‑quality materials for Group Executive and senior governance forums
• Exceptional stakeholder management, communication and influencing skills, with the ability to drive progress without formal authority
• Credibility working with Divisional Heads of Data, IT, ETO and senior business leaders to align priorities, OKRs and outcomes across the organisation
• Having the right to work in the UK is a requirement for this role.

Responsibilities

• Managing budget oversight and business case activity, partnering with finance and relevant teams
• Leading vendor onboarding, governance and SLA management across all Group Data & AI vendor relationships
• Owning change and communications activity for the Group CDATO function
• Managing business‑as‑usual activities related to Data & AI governance
• Producing high‑quality reporting and executive‑level materials, including presentations for senior forums, working closely with SMEs, Change and Communications teams
• Maintaining the Group CDATO internal website and knowledge base, and collaborating with divisional change leads to consolidate change activity into a single, integrated view
• Managing tooling and wider operational issues across CDATO, partnering with Group Platforms and other enabling teams as required

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed