Damage Prevention Coordinator

Memphis Light, Gas and Water • Memphis, TN

2d • Onsite

About The Position

The Damage Prevention Coordinator will be responsible for leading MLGW's Damage Prevention Program for electric, water, and natural gas operations by developing and administering procedures, training, public awareness initiatives, and stakeholder engagement activities that reduce utility damages, improve locate performance, and enhance public and employee safety. Serves as the primary liaison with excavators, contractors, regulatory agencies, Tennessee 811, public officials, and internal departments to ensure compliance with applicable regulations and industry standards while supporting continuous improvement through training, field coaching, and incident review.

Requirements

• Valid driver's license from the state of residence.
• Bachelor's degree in safety engineering, Construction Management, or related field.
• Experience applying safety, construction, utility, or operational practices in field environments, including training delivery and program coordination.
• Knowledge of utility construction, damage prevention regulations, Tennessee 811 processes, DIRT reporting, utility locating and marking practices, GIS systems, and mapping workflows.
• Knowledge of utility damage prevention, safe excavation practices, and applicable safety regulations.
• Ability to analyze data, develop procedures and training, communicate effectively with diverse stakeholders, and support continuous improvement initiatives.
• Demonstrated skills in program management, regulatory compliance, stakeholder engagement, safety leadership, problem-solving, decision-making, collaboration, and independent judgment in a dynamic operational environment.

Nice To Haves

• Program management
• Continuous improvement
• Stakeholder engagement
• Safety leadership
• Regulatory compliance
• Analytical problem-solving
• Operational decision-making
• Collaborative relationship building
• OSHA 30-Hour certification or equivalent training

Responsibilities

• Lead and continuously improve MLGW's Damage Prevention and Natural Gas Public Awareness Programs.
• Develop, implement, and maintain program procedures, performance metrics, and compliance initiatives.
• Coordinate with internal departments to support damage prevention activities, records management, training, and operational effectiveness.
• Monitor and interpret applicable state and federal damage prevention regulations.
• Administer locator and damage prevention training programs.
• Provide field support, guidance, and coaching for damage investigations, construction activities, and safe excavation practices.
• Maintain and update procedures related to locating, marking, ticket management, and mapping discrepancies.
• Serve as the primary liaison with Tennessee 811, excavators, contractors, emergency officials, public officials, and the community.
• Promote compliance with One-Call requirements through outreach, education, and stakeholder engagement.
• Support public awareness initiatives and represent MLGW at industry and community events.
• Develop and maintain performance dashboards, reports, and key performance indicators.
• Conduct data quality reviews, monitor damage trends, and support incident reporting and regulatory compliance activities.
• Assist with audit readiness and compliance with applicable safety regulations.
• Evaluate and implement improvements to ticket management systems, field technology, and damage prevention processes.
• Coordinate with GIS and Records personnel to improve mapping accuracy, records access, and discrepancy resolution workflows.
• Perform other duties as directed or assigned.

Benefits

• Proper use and maintenance of assigned personal protective equipment (PPE).
• Completion of required MLGW safety and compliance training programs.
• Completion of Traffic Awareness training and other applicable operational safety training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level