Damage Prevention Coordinator (1129)

Ripple Fiber•Charlotte, NC

3d•Onsite

About The Position

The Damage Prevention Program Coordinator is responsible for the end-to-end coordination and execution of damage prevention activities across Ripple Fiber’s network. This role ensures all damage tickets—both in-house and third-party—are actively managed, followed up on, and resolved in a timely manner. This individual owns the tracking, communication, and accountability of damage-related work, including coordinating network relocations, ensuring vendor performance, and maintaining system accuracy. The role is critical in reducing network damages, improving response times, and protecting the customer experience.

Requirements

3+ years of experience in telecom, utilities, construction, or operations
Experience with ticketing systems and tracking tools
Strong organizational and multitasking skills
Proven ability to coordinate across teams and vendors
Strong communication and accountability focus
Proficiency in Excel and reporting tools

Responsibilities

Own and manage all damage prevention tickets from creation to closure
Ensure timely follow-up on all open tickets with internal teams and third-party vendors
Track ticket status, drive updates, and escalate issues as needed
Maintain accurate and up-to-date records in all systems
Act as the central point of contact for damage prevention activities
Hold vendors and internal teams accountable for response times and SLAs
Ensure all work is completed and properly documented
Coordinate and track all network relocation requests
Work cross-functionally with Construction, Engineering, and Field Operations
Monitor progress and escalate risks
Track and report key metrics (ticket volumes, response times, repeat damages)
Identify trends and provide insights to leadership
Support continuous improvement initiatives
Ensure adherence to processes and workflows
Drive consistency in ticket management across teams
Support system and reporting improvements