Dairy Sanitation Service Technician

Cencora • USA > IN > Remote, IN

22h • $51,500 - $73,700 • Onsite

About The Position

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. The Dairy Sanitation Service Technician is responsible for preventative maintenance, onsite and remote service and support of Sanitation Systems and other technologies. This role optimizes customer benefit of systems and solutions, maximizes system uptime, and performs troubleshooting and problem-solving. Responsibilities include installation of parts, electrical work, plumbing, and potentially conducting site studies to select appropriate locations for building and equipment. The technician must be knowledgeable of all products used through the Micro Sanitation System, including indications and concentration ranges, to educate and assist customers. They will maintain, modify, and adjust sanitation system software, perform standard operational tests, follow standardized checklists, and write or amend standard operating procedures. Training customer staff on operational and inventory control procedures, and educating customer management teams on new products and programs to drive sales are key aspects of the role. Collaboration with Program Development (PDSR) sales teams to develop customer product plans is also required. The position demands effective communication of processes and changes to customers and employees, preparation of maintenance paperwork, adherence to safety procedures, and performance of routine water testing with accurate documentation. Reviewing daily reports to identify issues and communicating system status to dairy managers and the Dairy Sanitation Supervisor are also part of the duties. This position requires regular travel to dairy farms and may involve working around livestock, water treatment equipment, sanitation chemicals, and mechanical systems. The role may require physical activity, including standing, walking, bending, lifting, and working in varying weather conditions.

Requirements

• High School diploma or equivalent is desired.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required.
• Driver’s License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license if required.
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage.
• Overnight travel is required.

Nice To Haves

• Experience and understanding of dairy operations helpful.

Responsibilities

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Sanitation Systems and other technologies.
• Optimizing the customer benefit of our systems and solutions
• Maximizing system uptime
• Troubleshooting and problem solving
• Installation of parts and other electrical work
• Plumbing
• May conduct a site study to select appropriate location for building, equipment and customer’s needs.
• Transport and deliver equipment to customer’s sites.
• Be knowledgeable of all products that can be used through the Micro sanitation System including product indications, concentration ranges and other information necessary to educate and assist customers in implementing sanitation products.
• Maintain, modify and adjust with the sanitation system software based upon the customer’s specifications.
• Perform standard operational tests under protocol guidelines.
• Follow standardized checklists and write or amend standard operating procedures.
• Trains customer staff on operational and inventory control procedures.
• Continual education of customer management team on new products and programs offered by Micro which supports and drives increased product sales
• Work in collaboration with the Program Development (PDSR) sales teams to develop customer product plans which grow sales revenues in the territory.
• Must be able to effectively communicate processes and changes to customers and other employees.
• Prepare and complete all paper work required in the maintenance process.
• Follow all safety procedures.
• Perform other job-related duties as assigned.
• Perform routine water testing and document results accurately.
• Review daily reports to identify water quality issues, system alerts, or service needs.
• Communicate system status, service updates, and any concerns to dairy managers and the Dairy Sanitation Supervisor.

Benefits

• medical, dental, and vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED