Dairy Management Advisor - Pacific Northwest

smaXtec•,

8h•Hybrid

About The Position

smaXtec’s unique HEALTH MANAGEMENT system for dairy cows future-proofs dairy farming and boosts HERD HEALTH, REPRODUCTION & FEEDING & MANAGEMENT! We are expanding our team and are looking for a creative, hands-on Digital Marketing Specialist who is passionate about agriculture, technology and storytelling, to join our dynamic and collaborative team. As a Dairy Management Advisor, you will serve as a strategic dairy consultant who owns customer outcomes using smaXtec technology. You will build strong relationships with dairy producers, interpret herd and system data, guide customers toward measurable operational improvements, and ensure successful implementation and ongoing use of the smaXtec system.

Requirements

A minimum of four years of experience in the dairy industry, preferably as a herd manager or responsible for cattle health or feeding
At least two years of experience managing customer relationships, consulting with dairy producers, or leading dairy operations preferred
Passionate about the dairy industry and improving dairy operations through technology
Enjoy working directly with dairy producers and supporting customers through a combination of remote and on-farm engagement
Strong knowledge of dairy operations, herd management, and cow health protocols
Valid driver's license & good driving record
Open to travel, including overnight travel, approximately 50% of the time in the US & internationally as needed
Enthusiasm for innovative agri-technologies and a hands-on, customer- and solution-oriented approach
Demonstrated ability to independently manage competing priorities, establish clear action plans and deadlines, and follow through on customer commitments
Comfortable asking probing questions, challenging existing practices when appropriate, and guiding customers toward measurable operational improvements

Nice To Haves

Bachelor's degree in Dairy Science, Animal Health, or related field preferred

Responsibilities

Leads customer readiness and planning for smaXtec installations and manages & supports installation on farm at our customers' premises
Owns and manages customer relationships, taking responsibility for successful adoption and continued use of smaXtec technology
Analyzes smaXtec and herd data to identify trends, opportunities, and actionable insights that support customer goals
Utilizes system & data collection to analyze return on investment and supports customer success and experience
Builds & establishes long-term customer relationships and utilizing upselling potential
Trains & supports customers with the implementation and use of our system
Performs troubleshooting & collaborates with internal teams to resolve issues timely
Collaborates across Customer Success, Sales, Technical Support, and other internal teams to support successful customer outcomes
Provides solution-oriented & competent advice for a wide range of customer inquiries
Presents & represents smaXtec at agricultural trade fairs and events
Efficient use of our CRM system for daily work