Dairy/Frozen Manager

Hansen's IGA Market•Black River Falls, WI

3d•Onsite

About The Position

The Dairy/Frozen Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansen’s IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Requirements

Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment
Prior grocery experience as well as leadership experience is required
Ability to work in a colder environment
Ability to successfully lead, coach, train, develop and motivate a team
Ability to provide clear direction and delegate responsibilities to a team after determining department needs
Strong knowledge of local and state health, sanitation and safety regulations
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to work effectively in a fast-paced environment
Excellent communication, organizational and planning skills
Ability to make independent decisions regarding department needs and priorities
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong sense of team – ability to anticipate the needs of the team
Strong computer skills, working knowledge in Microsoft Office product suite
Excellent attention to detail
Excellent problem-solving and conflict resolution skills
Exceptional customer service skills
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds

Responsibilities

Serve customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques
Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products
Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
Actively work new product offerings onto shelves, while removing discontinued products
Maintain product tags to ensure products have the correct source of supply for ordering
Order inventory based on reports (shrink, overage, expired, etc.)
Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
Assist with unloading daily deliveries
Assist with maintaining back coolers, including taking cold temperatures at designated times
Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week
Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
Participate in additional training and leadership activities as directed
Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other Dairy/Frozen Department duties as needed