On-Call: Dairy Foods Consumer Affairs Representative

Land O'Lakes•Arden Hills, MN

1d•Remote

About The Position

The Consumer Affairs On Call Representative serves as a consumer contact for Land O’Lakes brands, providing timely, professional support through phone, email, live chat, and written correspondence. This flexible, on-call role responds to consumer questions, complaints, and feedback related to products, recipes, promotions, and food safety while accurately documenting each interaction.

Requirements

2 or more years of experience as a consumer relations representative or similar service work experience
Strong communication, sound judgment, empathy, and a commitment to positive consumer experiences
Comfortable using Windows-based systems, Microsoft Office, CRM tools, communication platforms, knowledge databases, and web-based applications
Can navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
Ability to navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
Must be able to work independently in a remote environment while staying connected and collaborative with the team

Nice To Haves

BA/BS in Consumer Studies, Business, Food Science or equivalent work experience in Food related field

Responsibilities

Serve as a consumer contact for Land O’Lakes brands.
Provide timely, professional support through phone, email, live chat, and written correspondence.
Respond to consumer questions, complaints, and feedback related to products, recipes, promotions, and food safety.
Accurately document each interaction.