Daily Program/ Membership Commissioner

Volo NYC•New York, NY

1d•Hybrid

About The Position

The Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. This role lives out Volo’s Core Values: Play First, Lead with Care, Own It, Be Reliable, and Build Community; while serving as the on-site leader for players and other part-time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. This role is ideal for individuals who are passionate about bringing people together and building community.

Requirements

Minimum of 1-3 years of professional experience with an emphasis on training and staff development.
Ability to work nights and weekends. This will not fall into a general work-week and hours will typically fall Sunday-Thursday between 12:00 p.m. – 10:00.p.m.)
Can marshal resources effectively and comfortably.
Can navigate a fast-paced, ever-changing environment with minimal supervision.
Excellent written and verbal communication skills.
Dynamic personality interested in working in, and contributing to, a fun and active sporting environment.
Clear understanding of common pickup formats/ rules, including but not limited to: Layout of a court/field, Standard violations and fouls, Pickup rules (as defined by pickup one sheeter or tournament rules).
Ability to maintain safe play.
Ability to pivot quickly to ensure the best playing format with the number of active participants.
Ability to clearly explain format to players of varying experience levels.
Support inclusive play by balancing competition with sportsmanship and social sports expectations.

Nice To Haves

Experience in sport, event, or project management and/or business development capacity.

Responsibilities

Oversee the pickup during assigned shifts, ensuring a safe, organized, and welcoming environment.
Ensure all brand standards are met including but not limited to formats, welcome speeches, player engagement, and player safety.
Maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues.
Train future hosts to run quality pickups at the brand standard.
Have a strong understanding of the Volo Pass product including pickup offerings - sports, venues, locations, days - and upcoming events and tournaments.
Identify non-member players or drop-ins and proactively explain the value of Volo Pass to increase membership.
Engage with current Volo Pass members to strengthen their connection to the community.
Address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun.
Train and support new or potential staff on Volo Pass operations, Volo culture. Assist in updating and presenting part time training materials.
Provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow-ups.
Provide valuable insight to VP leadership of what is and isn’t working and provide suggestions on how to continually adapt and improve the daily play product.
Demonstrate strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball.
Identify equipment shortages or maintenance issues and communicate them clearly to the Logistics Director via shift log.
Maintain proactive, respectful communication with players, staff, and Full Time Staff throughout the shift.
Generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance.
Enforce facility rules and code of conduct consistently to ensure a safe and respectful environment.
Audit programs, staff and/or players to ensure Volo brand standards are being upheld.
Support player acquisition/retention by promoting relevant daily programs and membership promotion.
Support membership sales through and tournament sales through ‘hot lead’ outreach plus check-in on expected roster sizes for upcoming tournaments.
Support the local team operations by building daily programs including pickups, tournaments, events and fitness classes.
Integrate personal outreach into our member onboarding process to promote program participation and prolonged retention.
Support in sending welcome emails for daily programs.
Get 5% of Volo Pass members to fill out quarterly survey.
Confidently manage tournaments and events, including: Clearly communicate scheduling, format, rules, and tiebreakers of the tournament. Making schedule pivots to address delays, court availability, or weather. Keeping teams informed and engaged throughout transitions. Ensure all match scores are accurately collected and entered before the end of the round. Properly apply tiebreaker scenarios for advancement to the knock out stages.