Daily Claims Representative (P&C Insurance)

Swyfft • Tampa, FL

5d • $60,000 - $75,000 • Remote

About The Position

Tired of working for a traditional claims carrier? Does the idea of working in a technology focused insurance environment excite you? Are you ready to become a part of something that's just as exciting as our lightning-fast quotes? Our team of experienced desk adjusters are the best of the best when it comes to handling homeowner property claims. In this role you will act as the liaison between Swyfft's policy holders and vendors by providing a fast and friendly claims experience. Our "Swyfft" mindset allows us to promote a faster, friendlier claims process which equals happier policyholders. This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OR, SC, TN, TX, UT, VA, WA, WI. Some travel for day-to-day work, team meetings, and training will be required.

Requirements

• 5+ years of experience as a desk adjuster in the homeowner/property industry.
• Adjusting all perils (fire, hail, wind, water, theft, lightning, vandalism, etc.).
• Understanding valued policy states and knowledge of which perils apply and when tendering limits are appropriate.
• Previous experience working with contractors, and vendors for claims resolution.
• Proficient in handling complex claims with loss values up to $75K.
• Ability to conduct recorded statements with insureds.
• You are currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, and LA (we can provide assistance with your licensing fees).
• High School Diploma or its equivalent (GED) is required.
• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word, and Excel)
• Ability to communicate effectively using programs such as Slack & MS Teams.
• You are comfortable sharing screens and video chatting.
• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

Nice To Haves

• Previous field adjusting and/or construction experience is extremely valuable to us.
• You have a solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating, homeowner policy coverages and construction.
• You're comfortable working in a metrics driven claims environment.
• Both internal (your peers) and external clients commend your excellent communication and follow up skills.
• You're detail oriented, organized, and can multi-task like nothing anyone has ever seen before.
• You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.
• HAAG Certification is a plus.
• Previous experience using systems such as Symbility is a plus.
• Bachelor’s degree or equivalent experience is preferred.

Responsibilities

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.
• Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly and in compliance with company guidelines.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees