DAF Support Engineer

Vantor • Longmont, CO

51d • Onsite

About The Position

Vantor is seeking a Direct Access Support Engineer for our Mission Operations Center in Longmont, CO. This role supports operations through the arbitration and execution of requests from International Defense and customers. The engineer will preserve spacecraft and ground systems, ensure satellite tasking requirements are met, and deliver imagery and ancillary data. This position also involves supporting internal departments such as Remote Systems, Direct Access Remote Sensing, Project Management, and account management/sales teams. Key responsibilities include monitoring satellite access windows, managing incidents outside standard business hours, troubleshooting Tier 1 and 2 issues, maintaining monitoring tools, collaborating with various teams on requirements and implementation, providing input for documentation, and communicating effectively with team members and customers.

Requirements

• Must be a U.S. citizen and possess a current/active Secret security clearance
• Ability to accommodate 24/7 rotational shift work
• Bachelor’s degree in engineering, computer science, or a relevant field. Four additional years of experience may be substituted for a degree.
• Background in Windows & Unix/Linux environments
• Familiarity with scripting languages, such as Python or Ruby
• Must possess/demonstrate excellent verbal and written communication skills

Nice To Haves

• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system-level concepts and grasp details of the interaction between various components in the system
• Proficiency with understanding and modifying XML and JSON
• Ability to provide support and guidance to customers during the implementation of their system through the life cycle.
• Experience with aerospace and/or satellite ground systems
• Ability to support time-sensitive requirements
• Ability to work independently and in a team environment
• Ability to multi-task, results-driven, strong sense of ownership and urgency
• Ability to interact multilingually

Responsibilities

• Support Operations through the arbitration and execution of requests from our International Defense and customers.
• Preserve the spacecraft and ground systems; ensure existing and potential satellite tasking requirements are met; deliver imagery and ancillary data to Vantor internal and external customers.
• Support numerous internal departments, including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams.
• Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines.
• Frontline incident management for direct access customers outside of standard business hours
• Troubleshoot Tier 1 and 2 issues in high-pressure situations
• Utilize and maintain monitoring tools by performing ongoing assessments of the efficiency/performance of these tools
• Work alongside operations, sales, and customer facing teams on requirements and operational implementation
• Provide input and guarantee accuracy of operations, efficiency, and transition documentation and procedures
• Effectively communicate with team members, cross-departmental staff, and customers regarding status, milestones, issues, and resolution.

Benefits

• Robust 401(k) with company match
• Mental health resources
• Student loan repayment assistance
• Adoption reimbursement
• Pet insurance
• Incentive eligible with a target based on contribution, company performance, and/or individual results achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level