DACA Product Associate

KeyBank • Cleveland, OH

13h • Hybrid

About The Position

Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level. The DACA (Deposit Account Control Agreement) Product Associate is responsible for assisting in DACA product planning, product management, and DACA risk. This role supports the execution of the overall business strategy, focusing on processes that drive expense and operational efficiencies within the Commercial product portfolio.

Requirements

• 1+ years of experience in operations, client resolution, risk management, or legal support (required)
• 1+ years of experience in a payments/commercial rotational program (required)
• Understanding of Commercial Treasury Banking products and services (required)
• Business acumen: Ability to understand and apply commercial banking principles to drive product success.
• Strategic thinking: Capacity to align product initiatives with broader business goals.
• Risk management: Identifies and mitigates risks in product operations and compliance.
• Critical thinking: Skill in analyzing data and situations to make informed decisions.
• Collaboration: Effectively works with cross-functional teams including Risk, Compliance, and Product Managers.
• Oral communication: Clearly conveys ideas and information in meetings and presentations.
• Written communication: Produces clear, concise reports and documentation.
• Excel proficiency: Uses Excel for reporting, analysis, and performance tracking.
• Presentation skills: Develops and delivers business presentations to stakeholders.
• Project management: Manages multiple tasks and prioritizes based on strategic objectives.
• Commercial product knowledge: Understands treasury management, commercial card, merchant services, and FX.
• Fraud and dispute awareness: Familiarity with fraud processes and dispute resolution.
• Competitive analysis: Monitors market trends and identifies product gaps and opportunities.
• Brand compliance: Understands brand rules and ensures alignment (e.g., Mastercard, Visa).
• Client experience assessment: Evaluates product impact on client satisfaction and performance.

Nice To Haves

• Bachelor's Degree in business or related field (preferred)
• Master's Degree in Business Administration (preferred)

Responsibilities

• Assist in all aspects of KeyBank’s Commercial Deposit Account Control Agreement program, which includes solution consulting, onboarding, monitoring/review of agreement language, billing, servicing and risk reviews.
• Support DACA Product Manager with new and existing payment products, processes, and services.
• Partner with legal vendor and DACA Product Manager to assist with ensuring Key remains in compliance with and supports new regulatory requirements and evolving business needs and client requirements.
• Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, finding remediation as well as regulatory requests.
• Prepare monthly risk and operational reports; conduct initial analysis and review findings with Product Manager.
• Enhance the overall onboarding and account servicing experience.
• Assist DACA Product Manager to identify product and process gaps, strengths, and weaknesses.
• Participate in forecasting, performance measurement, monitoring, and assessing client experience impacts.
• Collaborate with Risk and Compliance to ensure initiatives align with Key’s moderate risk profile.
• Partner with internal technology, 3rd party vendors, and other strategic partners to develop new client solutions.
• Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Access to a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree