D365 Customer Engagement - Applications Specialist

Greenfield Global Inc. • Mississauga, ON

31d • $110,000 - $125,000 • Onsite

About The Position

The D365 CE Applications Specialist is responsible for designing, configuring, developing, and supporting Microsoft Dynamics 365 Customer Engagement solutions to enhance business functionality across Sales, Customer Service, and Marketing, while maintaining strong alignment with business objectives. This role serves as Greenfield's primary technical resource and subject-matter expert for the CE platform, owning end-to-end technical delivery, administration, and ongoing evolution of the CE environment. This role combines hands-on development with platform ownership and solution leadership; depth in all areas is not required, but strong capability in most is expected. Greenfield operates in a 24/7 environment, and some responsibilities may require occasional off-hours work to support system updates, releases, or issue resolution.

Requirements

• Bachelor's Degree or equivalent in Computer Science, Math, Engineering, Technology, Management, Computer/Information Systems or related field.
• Strong analytical skills and database experience
• Must be able to think critically and adapt to solving problems to meet business objectives
• Strong verbal and written communication skills, with an ability to translate technical concepts for non-technical audiences
• Ability to foster collaborative, cross-department relationships to meet common objectives
• Strong coaching and leadership skills
• Proven ability to take initiative and deliver outstanding performance.
• Possesses Company values of honesty, integrity, respect, commitment, and open to change while modelling the Company Core Principles in all activities
• 5+ years of hands-on functional-technical experience with Microsoft Dynamics 365 CE or Dynamics CRM across Sales, Customer Service, or Marketing
• 4+ years of Power Platform development (Power Automate, Power Apps, Dataverse)
• 3+ years of system integration experience using REST/OData APIs, Azure Logic Apps, or middleware tooling
• 3+ years of client-side scripting using JavaScript/TypeScript (form scripting, web resources)
• 2+ years working directly with Sales, Customer Service, or Marketing business teams to deliver CE solutions
• Experience with ALM and environment management using Azure DevOps or Power Platform Pipelines
• Familiarity with Azure Cloud services, including Azure Integration Services and Azure Active Directory
• Experience with plugin development using C# and the Dynamics SDK
• Experience leading or supporting a CRM migration to D365 CE
• Dual-Write configuration experience (D365 CE ↔ D365 F&O)
• Experience with full-lifecycle D365 CE implementations (at least 2 enterprise-scale projects)

Nice To Haves

• Experience with Dynamics 365 Customer Insights – Journeys (formerly Marketing)
• Experience with eCommerce platform integrations
• Experience in manufacturing, agriculture, or industrial sectors
• PL-400: Microsoft Power Platform Developer
• MB-210: Microsoft Dynamics 365 Sales
• MB-230: Microsoft Dynamics 365 Customer Service

Responsibilities

• Design, configure, and support D365 CE modules, including Sales, Customer Service, and Marketing (Customer Insights – Journeys) in alignment with business requirements
• Collaborate with business stakeholders to gather, analyze, and validate requirements, translating them into functional design documents and technical specifications
• Develop custom plugins, client-side scripting (JavaScript), Power Automate flows, and business rules to meet functional and technical requirements
• Design, develop, and document integrations between D365 CE and other enterprise systems including D365 F&O, eCommerce, and third-party platforms
• Manage the D365 CE environment lifecycle across Dev, QA, UAT, and Production using ALM/DevOps and CI/CD best practices
• Uphold security best practices including security role design and field-level security configuration
• Promote code changes through established Unit, Integrated, and User Acceptance Testing processes
• Perform gap analysis between D365 CE platform capabilities and business requirements, recommending pragmatic solutions
• Prioritize and troubleshoot incoming ticket escalations in accordance with set SLAs, working closely with IT Service Desk members and coordinating with vendors as required
• Stay current with D365 CE product updates, new features, and Microsoft roadmap developments
• Lead and manage projects related to new CE feature deployments, upgrades, and enhancements
• Contribute to the overall Objectives & Key Results assigned to the Business Applications team
• Establish and review system, application, and user security controls while ensuring compliance with organizational standards
• Create and maintain clear and comprehensive technical documentation including solution designs, integration diagrams, test plans, and troubleshooting guidelines
• Foster an environment of learning and growth by mentoring and collaborating with junior IT team members
• Follow Information Technology policies and procedures
• Other duties as assigned

Benefits

• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and communication

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees