Czech-Speaking Customer Care & Technical Support Advisor (m,f) : Mobil Phones

Personalbüro U. Herrmann

8d

About The Position

We are partnering with a leading international customer experience provider in Greece to recruit Czech-speaking Customer Care & Technical Support Advisors. This role is ideal for candidates who enjoy helping people, solving technical issues, and working in a structured, high-quality support environment for premium digital products and services. You will join a multilingual team delivering professional customer and technical assistance via phone, email, and chat, while developing strong technical and communication skills.

Requirements

• Fluent Czech (C1/C2 level); Slovak is a strong advantage
• English at B2 level for training and internal communication
• Previous experience in customer support or technical support is preferred
• Confident PC skills and ability to work with multiple systems simultaneously
• Strong written and verbal communication skills
• Problem-solving mindset with attention to detail
• Ability to work in rotating shifts, including weekends when required

Nice To Haves

• Interest in technology and digital products is a plus

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Provide support for account access, device usage, software updates, and basic troubleshooting
• Guide users step by step to resolve technical and service-related issues
• Accurately document cases and actions taken using internal support tools
• Follow defined quality, security, and efficiency standards
• Escalate complex cases when required and collaborate with internal teams
• Ensure a secure, professional, and positive customer experience at all times

Benefits

• Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process covered by the company)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special Events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed